{"id":3318713,"url":"https://alion.io/job/roche-field-solutions-specialist-west","title":"Field Solutions Specialist - West","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":187,"ghost_share":0.027,"stale_share":0.679,"repost_share":0.043,"time_to_fill_p50_days":19,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States","Austin, United States","Dallas, United States","Phoenix, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":86800,"max":161200,"currency":"USD","period":"year","gross":null,"usd_annual":161200},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T07:14:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nField Solutions Specialist - Central\nA healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.\nThe Opportunity\nThe Roche Support Network is dedicated to providing exceptional support to customers. As a Field Solutions Specialist (FSS) within the Roche Support Network, you serve as the regional automation applications expert responsible for supporting customers throughout the operational lifecycle of Roche automation solutions. As a Field Solutions Specialist, you will:\nserve as the primary regional workflow, application, and automation expert for Roche automation systems, building trusted advisor relationships with laboratory leadership.\nprovide consultative guidance regarding workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize existing customer automation investments.\nperform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation.\nsupport the standardization of workflow best practices across assigned accounts.\nassume primary post-go-live workflow ownership following implementation and Hypercare, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.\ncoordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.\npartner closely with cross-functional teams (ISAs, FAS, FES, AICs, FSIRs, DSEs, Sales, RSS, Consulting, and Digital) to coordinate regional automation support activities.\nmaintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.\nsupport implementation teams during planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.\nresolve post-go-live workflow and application issues within the region, identifying technical risks before they impact customer operations and escalating when necessary.\ncoach FAS personnel on automation workflow fundamentals and partner effectively with key stakeholders to improve workflow and hardware coordination.\ncontribute to regional automation competency development through coaching and mentoring to build regional field capability.\n This is a field-based role - the territory is within the Southwest region (HI, SD, AZ, NM, TX, AS, OK)\nTravel: 50-75% travel across the Southwest region.\nIdeal candidate should reside in Phoenix or Austin/Dallas, preferably within 40 miles of a major airport\nWho You Are\nBachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.\n3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic\nPreferred Qualifications\nDemonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations\nExperience supporting cobas 8100 and RDA solutions\nImplementation, field applications, or field support experience\nStrong understanding of laboratory workflow, automation operations, and customer consultation\nStrong communication and relationship-building skills\nStrong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships. \nAdditional Information:\nRelocation benefits are not available for this job posting\nA company car is provided with this position.\nThe expected salary range for this position based on the primary location of Texas is $86,800.00 - $161,200.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.\nBenefits\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.\nIf you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.","description_format":"text","description_chars":5849,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Oklahoma","iso":null,"kind":"city"},{"name":"South Dakota","iso":null,"kind":"city"},{"name":"New Mexico","iso":null,"kind":"city"},{"name":"Hawaii","iso":null,"kind":"city"},{"name":"Arizona","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-27T06:39:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":161200,"is_top_pay":false},"html_url":"https://alion.io/job/roche-field-solutions-specialist-west","json_url":"https://alion.io/job/roche-field-solutions-specialist-west.json","meta":{"generated_at":"2026-10-28T12:21:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-field-solutions-specialist-west"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-field-solutions-specialist-west"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-field-solutions-specialist-west"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-field-solutions-specialist-west\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-field-solutions-specialist-west"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3318713}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3318713},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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