{"id":3765880,"url":"https://alion.io/job/roche-gcs-ris-support-training-specialist-2","title":"GCS RIS Support & Training Specialist","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":242,"ghost_share":0.045,"stale_share":0.566,"repost_share":0.12,"time_to_fill_p50_days":20,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sant Cugat del Vallès, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"FHIR","optional":false},{"name":"Grafana","optional":false},{"name":"HL7","optional":false},{"name":"Prometheus","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-11-04T20:02:41Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T14:58:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nFor our Global Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions Clinical and Patient Insights Products.\nIn this very versatile position you act as supporter, trainer and coordinator at the pivotal point between our global affiliates and our internal departments with the following key responsibilities:\nMain Tasks:\nProvide second-level technical support to minimize downtimes and offer quick solutions, both remotely and on-site (if needed).\nContinuously acquire and share RIS product knowledge, ensuring training and support readiness.\nFacilitate knowledge transfer to trainers, service representatives, customers, and product managers.\nMaintain and update a product-specific knowledge pool and create, review, and update service information, documentation, and training content.\nDevelop and maintain training methodologies and learning paths, and conduct training for end customers and support staff.\nCommunicate with affiliates and customers as needed, overseeing related processes like e-learning and service documentation.\nDefine and adhere to service, training, and support concepts, optimizing processes to improve quality and efficiency.\nSupport regional cooperation and manage certification and recertification of trainers.\nAssist in product pilots, develop preliminary documentation, and prepare for launches.\nPublish and maintain Service Notifications.\nInternational Traveling up to 30%.\nYour Profile:\nBachelor’s degree in IT, Computer Science, Management Information Systems, or a medical-technical background with IT knowledge.\nExperience or background in support and training of software products.\nHigh degree of subject matter expertise.\nFluent in English, oral and written; Spanish is an advantage.\nStrong interpersonal and stakeholder management skills, including a customer-focused approach, and highly effective teamwork and collaboration skills.\nAbility to explain complex technical concepts in an understandable manner.\nStrong intercultural competencies and good communication skills.\nEnjoy working in global matrix structures and self-managed teams.\nFollowing Knowledge Domains and Experience are additional assets:\nHealthcare environments like Lab Middlewares, LIS or HIS.\nInteroperability standards IHE, HL7v2, HL7 FHIR or similar.\nCloud Architectures and Networks.\nObservability platforms and toolkits like Datadog, Grafana, Prometheus or Splunk.\nRoche fosters a space where people feel free to contribute their ideas to create innovative solutions that enable us to maintain our competitiveness and market leadership.\nOur success as an organization depends on our ability to create an environment in which people are treated with respect and have the same opportunities and resources regardless of values, beliefs, race, age, sex, ways of thinking, experiences, preferences, behaviors and physical limitations.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":4006,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-04T20:02:41Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/roche-gcs-ris-support-training-specialist-2","json_url":"https://alion.io/job/roche-gcs-ris-support-training-specialist-2.json","meta":{"generated_at":"2026-11-07T21:16:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34251,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-gcs-ris-support-training-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-gcs-ris-support-training-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-gcs-ris-support-training-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-gcs-ris-support-training-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-gcs-ris-support-training-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3765880}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3765880},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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