GCS Technical Content Manager
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
GCS Technical Content Manager (m/f/d)
Global Customer Support (GCS) delivers Technical Services for Roche Diagnostics, ensuring end-user success. We partner with affiliates and Lifecycle Teams to establish standards for service excellence, representing our customers' voice to ensure product designs prioritize customer satisfaction. By offering training, knowledge, spare parts, and tools across borders, we enable smooth customer operations and advance healthcare.
Based in our Sant Cugat hub, you will join the GCS Knowledge & Learning Excellence Team. As Content Creation and Management Sub-chapter, we create content that enables customers and Roche service personnel to use, install, and maintain diagnostic instruments and software.
Your key responsibilities:
- Own all technical content during the product's lifecycle. Accountable for end to end content creation assisting in defining content elements and planning for the specific project. If content is created externally, coordinate with vendor, manage vendor relationship, closely monitor project.
- Define and plan the content scope and delivery and determine the channels for the assigned products according to the content strategy.
- Responsible for stakeholder management, working closely with the GCS Project Leader and project management (PPE) to assist with planning content delivery. Responsible for building relationships within GCS.
- Ensure that input to any risk assessments are completed - either by the content creator or by the content manager; and also ensure coordination with applicable development teams and planning for content delivery.
- Ensure that the content creator is able to work in multiple iterations during Agile development while coordinating and completing publication activities.
Other responsibilities:
- Discuss and advise on standardization and best practices associated with content delivery and content management.
- Responsible for meeting project timelines agreed with the project team.
- Within the content management system, define reviewers and approvers, ensuring accessibility and required training is completed.
- Act when assigned, due to capacity needed, as terminology and translation expert to a maximum of 30% work capacity to support the SubChapter Language Operations.
- In close collaboration with the Content Strategist, understand and implement the KLE content strategy in the assigned projects, and contribute to its continuous improvement by providing feedback.
Who you are:
- You have strong skills in the organization, planning, prioritization, and management of stakeholders and their expectations. And also excellent communication, negotiation and interpersonal skills.
- You have experience with project management as well as cross-functional collaboration.
- You have good knowledge of Content Management Systems, XML authoring, as well as translation, localization and project management tools.
- You are familiar with hardware and software development processes; and with content creation and content management processes, systems, and workflows.
What do we offer?
We offer competitive compensation and excellent social benefits like flexible work schedule and home office policies, medical insurance, pension plan, allowances for marriage and birth, training related to your career development, gym, meal allowance, flexible remuneration scheme with its fiscal advantages and other benefits
Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.