{"id":2879792,"url":"https://alion.io/job/roche-it-processes-operations-improvement-and-implementation-specialist","title":"IT Processes & Operations Improvement and Implementation Specialist","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":188,"ghost_share":0,"stale_share":0.681,"repost_share":0.037,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland","Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":84},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-23T12:12:16Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nIT Processes & Operations Improvement and Implementation Specialist\nRoche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.\nAt Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.\nThe Delivery Management Professional leads medium-to-large complex process and technology-driven initiatives within the Enterprise Platforms Infrastructure & Engineering Business Operations. Operating at the intersection of strategy and operations, you will define and control initiative scopes and delivery, lead continuous process optimization, embed governance frameworks, and leverage data and AI for process augmentation. While navigating intricate stakeholder environments, you will connect operational efficiency directly with broader enterprise business objectives. Depending on the organization's needs, you may operate within role archetypes such as Process SME, Implementation Lead, Improvement Specialist.\nOur Core Focus Areas:\nStrategy & Execution: Co-developing roadmaps, driving portfolio commitments, and managing budgets to bridge end-to-end strategy to operations. \nOperational Intelligence & Process Excellence: Delivering evidence-based insights and leveraging sound data management practices to guide senior leadership decision-making. Establishing process adherence, and driving continuous improvements across sub-functions. \nShared Capabilities: Orchestrating a diverse portfolio of expertise to support and empower RDT sub-functions.\nCross-Functional Synergy: Partnering across RDT, Finance, P&C, Procurement to drive seamless, high-quality delivery.\nThe opportunity:\nScope: Independently defines, manages, and controls the scope of medium-to-large initiatives in heavy infrastructure, platform and engineering environments. Elicits complex requirements and aligns execution directly with broader enterprise strategies and sub-functional dependencies. \nOperational Excellence & Problem Solving: Drives root-cause analysis on delivery and operational issues using Lean Six Sigma methodologies. Formulates actionable improvement plans, identifies feedback loops for system/process improvements, and pragmatically deals with ambiguity. \nProcess & Framework Governance: Oversees the health, adoption, and compliance of enterprise IT processes by embedding standards such as ITIL and the Open Group IT4IT. Continuously identifies opportunities for process augmentation with AI to streamline workflows and reduce manual overhead. \nDelivery Discipline & Data Management: Tracks initiative milestones, budget health, and risk parameters. Ensures data integrity within operational and project management tooling, leveraging reliable data management techniques to report transparent status and drive evidence-based decisions.\nSoftware Quality & Compliance Principles: Partner with technical teams to ensure initiatives incorporate software quality engineering principles, regulatory rigor, and compliance standards. \nStakeholder Management: Identifies and manages a diverse range of stakeholders across technical and business domains. Acts as a trusted advisor, proactively shapes stakeholder perspectives, resolves multi-disciplinary conflicts, and manages communications transparently. \nWho you are:\nEducation / Experience\nProven track record operating in a delivery management archetype e.g. Project Manager, Program Manager, Process SME managing medium to large, technology- and process-related projects within a heavy infrastructure or enterprise engineering environment.\nDemonstrated experience in driving initiatives from end-to-end strategy through to scalable operational realities, translating high-level strategic requirements into actionable execution plans, continuous operations, and measurable outcomes.\nProcess improvement experience: Hands-on experience mapping, optimizing, and governing operational processes using structured improvement frameworks. \nTechnical Skills\nProficiency in using various project delivery methodologies to manage complex dependencies and multi-faceted initiatives. \n Practical application or certification in Lean Six Sigma (Green/Black Belt) for continuous improvement and root cause analysis. Familiarity with software quality engineering practices and compliance principles (please attach). \nStrong working knowledge of ITIL processes and familiarity with architecture frameworks to align IT tools, value streams, and capabilities.\nPractical understanding of data management principles (data quality, reporting, metrics) and practical awareness of leveraging AI to augment and automate business processes. \nAdditional Qualifications\nSolid understanding and hands-on experience in organizational change management to drive adoption of updated processes and tools. \nStrong analytical acumen and mentoring mindset to foster accountability, and building cross-functional team cohesion.\nAbility to synthesize complex operational, technical, and data insights into clear, concise, and impactful presentations and reports for executive stakeholders. \nWhat you get:\nSalary range 14,175 - 26,325 PLN gross based on the employment contract.\nAnnual bonus payment based on your performance.\nDedicated training budget (training, certifications, conferences, diversified career paths etc.).\nRecharge Fridays (2 Fridays off per quarter available).\nTake time Program (up to 3 months of leave to use for any purpose).\nVacation subsidy available.\nFlex Location (possibility to perform our work from different places in the world for a certain period of time).\nTake Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).\nPrivate healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.\nStock share purchase additions.\nYearly sales of company laptops and cars and many more!\nApply directly and join us in shaping the future of healthcare.\nIf you feel this offer suits a friend of yours, feel free to share it.\nWant to know what it’s like to be a part of Roche IT first-hand? Check out our blog!\nhttps://careers.roche.com/global/en/we-are-roche\n…..\nThe controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: . More information on the principles of processing your personal data by Roche at the link:\nhttps://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html\nRoche Polska sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Polska sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.\nCompensation & Benefits\nThe expected salary range for this position, based on the primary location of Warsaw Grafit is 170’100.00 PLN - 315’900.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 15% subject to both individual and company performance.This position also offers an attractive benefits package.\nLearn more about how we reward our employees at Roche.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":9523,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-19T22:29:35Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.383,"p_room":0.55,"age_days":28,"expected_fill_days":19,"reasons":["conf:4","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/roche-it-processes-operations-improvement-and-implementation-specialist","json_url":"https://alion.io/job/roche-it-processes-operations-improvement-and-implementation-specialist.json","meta":{"generated_at":"2026-10-23T17:01:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-it-processes-operations-improvement-and-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-it-processes-operations-improvement-and-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-it-processes-operations-improvement-and-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-it-processes-operations-improvement-and-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-it-processes-operations-improvement-and-implementation-specialist"}]}