{"id":88985,"url":"https://alion.io/job/roche-it-technical-analyst","title":"IT Technical Analyst","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":219,"ghost_share":0.041,"stale_share":0.603,"repost_share":0.1,"time_to_fill_p50_days":19,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1876},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ServiceNow","optional":false},{"name":"Claude","optional":true},{"name":"Scrum","optional":true}],"status":"closed","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-27T06:39:48Z","board_verified":false,"closed_at":"2026-10-27T06:39:48Z","days_open":76,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":76},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nJob description\nThe IT Technical Analyst for ServiceNow IRM focuses on assisting with requirement gathering, supporting project objectives, and performing routine data analysis under the guidance of more experienced analysts. In this entry-level role, you will operate within well-defined, routine tasks, focusing on continuous learning and applying core business analysis principles. By supporting the delivery of clearly documented requirements and assisting with problem definition, you will build foundational skills while contributing to the design of specific IT solution features.\nDescription of the area\nJob Responsibilities\nScope / (Content Leadership): Operates within well-defined, routine tasks under close supervision, with a primary focus on continuous learning and adherence to established business analysis principles, frameworks, and standards. Executes work within existing templates and processes, proactively seeking clarification and collaborating effectively with team members to build confidence and capability.\n\nAccountability/Problem Solving: Supports senior Analysts and Solution Architects in analyzing technical problems within a defined scope, contributing to problem definition, and identifying potential root causes under guidance. Elicits and clarifies stakeholder needs, analyzes and maps requirements, and assists in identifying and presenting basic solutions. Accountable for the timely completion and quality of assigned discrete tasks and delivering clearly documented requirements.\n\nStakeholder Management: Identifies primary team members and internal stakeholders within a project, interacting closely with agile team members working on IT solutions. Acts as a supportive communicator and information gatherer, assisting in preparing basic project updates, capturing stakeholder feedback, and clarifying basic requirements on small, well-defined engagements.\n\nImpact/Strategy: Focuses on participation, observation, and learning to understand foundational objectives and their relevance. Makes foundational contributions to project objectives while learning how they align with broader goals.\n\nComplexity / (Product Size): Works typically on a single solution level, supporting the analysis and documentation of requirements for specific features or functionalities. Demonstrates the ability to analyze individual solution components and understands the basic impacts of changes within this limited scope.\n\nBusiness / Technical ability: Exhibits a basic understanding and application of tools, principles, concepts, and techniques related to requirements, data, usability, and process analysis. Possesses a foundational understanding of the relevant business or technical domain and supporting technologies.\n\nQualifications\nEducation / Experience\nEntry-level experience with a focus on assisting with requirement gathering, supporting project objectives, and performing routine data analysis under guidance.\n\nDemonstrated eagerness for continuous learning and adherence to established business analysis principles, frameworks, and standards.\n\nKnowledge of Risk Management and IT Security is a plus\n\nTechnical Skills\nServiceNow Foundations: Basic understanding of ServiceNow tables, fields, and workflow relationships.\n\nAI Proficiency is a plus: Ability to use Claude (or similar LLMs) to assist in technical analysis, documentation drafting, and platform troubleshooting.\n\nAgile Methodologies: Foundational knowledge of Agile/Scrum principles, Understanding of how to navigate a backlog and meet sprint commitments.\n\nRequirement Translation: Ability to turn a business policy into a functional technical requirement.\n\nAdditional Qualifications\nDemonstrated foundational awareness of how different parts of the organization interact.\n\nStrong collaborative skills, with a readiness to act as an escalation assistant and proactively seek clarification from team members.\n\nAnalytical mindset with the ability to \"think in workflows\"-understanding how a task moves from \"Draft\" to \"Closed.\"\n\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":5126,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-08-12T00:00:00Z"},{"event":"close","at":"2026-08-25T22:30:02Z"},{"event":"reopen","at":"2026-08-31T11:49:25Z"},{"event":"close","at":"2026-10-27T06:39:48Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/roche-it-technical-analyst","json_url":"https://alion.io/job/roche-it-technical-analyst.json","meta":{"generated_at":"2026-10-30T16:58:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-it-technical-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-it-technical-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-it-technical-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-it-technical-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-it-technical-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":88985}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":88985},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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