{"id":3478250,"url":"https://alion.io/job/roche-order-management-lead","title":"Order Management Lead","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":213,"ghost_share":0.042,"stale_share":0.606,"repost_share":0.117,"time_to_fill_p50_days":20,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Finance","role_family":"Finance","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Asunción, Paraguay"],"countries":["PY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T19:28:16Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T14:14:17Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nComo Order Management Lead, serás responsable de liderar al equipo de gestión de órdenes en Paraguay, asegurando la excelencia operativa en el ciclo completo de Order-to-Cash (O2C). En esta posición de liderazgo de personas y procesos, supervisarás la carga, validación y trazabilidad de los pedidos de la cartera de clientes locales, conectando de forma proactiva con Ventas, Logística, Supply Planning y Finanzas. Actuarás como un agente multiplicador del cambio en la red SAN (South American Network), fomentando la seguridad psicológica, el empoderamiento del equipo, la simplificación digital y la alineación con las estrategias regionales de Supply Chain (EMEA-LATAM).\nThe Opportunity\nLiderazgo y Desarrollo de Equipos: Liderar, guiar y motivar al equipo de Order Management en Paraguay. Fomentar una cultura de alto desempeño basada en la seguridad psicológica, la inclusión, el aprendizaje continuo y la toma autónoma de decisiones para el cumplimiento de objetivos.\nGobernanza del Ciclo Order-to-Cash: Supervisar el procesamiento integral de pedidos de la cartera de clientes locales, asegurando el cumplimiento de políticas comerciales, tiempos de entrega y precisión en la facturación, minimizando errores y retrasos.\n Gestión de KPIs y Operaciones: Monitorear métricas e indicadores clave de desempeño (OTIF, lead time de procesamiento, backlog y tasa de errores), ejecutando reuniones periódicas de seguimiento y ajustes operativos en caso de desvíos.\n Punto de Escalamiento y Articulación: Actuar como referente primario ante incidencias críticas en pedidos, entregas o facturación, colaborando activamente con áreas clave (Ventas, Logística, Planificación y Finanzas) para resolver cuellos de botella con foco en el cliente.\nSimplificación y Digitalización: Identificar e impulsar iniciativas de automatización, optimización y digitalización en el flujo de pedidos, estandarizando SOPs y garantizando la trazabilidad documental y operativa.\n Conexión Regional e Intercambio de Red: Representar a la operación local en proyectos e iniciativas regionales de Supply Chain (SAN y red EMEA-LATAM), coordinando prioridades y promoviendo la adopción de mejores prácticas compartidas.\nWho You Are\nProfesional titulado/a en Comercio Exterior, Administración de Empresas, Ingeniería Industrial, Logística o carreras afines.\n Experiencia comprobable (mínimo 4-5 años) en procesos de Customer Service, Supply Chain o Gestión de Pedidos (Order-to-Cash), con trayectoria previa liderando y desarrollando equipos de trabajo.\nSólido dominio en el manejo y resolución de incidentes operativos de pedidos, facturación, seguimiento de entregas y cálculo/seguimiento de indicadores de servicio (OTIF, backorders, lead times).\nExperiencia operando sistemas ERP (preferentemente SAP - módulo SD) y herramientas de gestión y análisis de datos.\nHabilidad demostrada para liderar transformaciones culturales, generar espacios de seguridad psicológica, equilibrar cargas de trabajo y potenciar el talento interno.\nExcelentes capacidades de comunicación e interlocución transversal para construir puentes de colaboración con stakeholders comerciales, financieros y logísticos.\nDominio avanzado del idioma inglés para la interacción con equipos regionales y participación en proyectos internacionales.\nNo se ofrecen beneficios de relocalización para esta posición.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":4452,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-29T19:28:16Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.631,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/roche-order-management-lead","json_url":"https://alion.io/job/roche-order-management-lead.json","meta":{"generated_at":"2026-11-04T18:11:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-order-management-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-order-management-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-order-management-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-order-management-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-order-management-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3478250}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3478250},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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