{"id":3958313,"url":"https://alion.io/job/roche-process-development-associate","title":"Process Development Associate","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":228,"ghost_share":0.039,"stale_share":0.583,"repost_share":0.118,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Biotech","role_family":"Biotech","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"1C","optional":false},{"name":"Confluence","optional":false},{"name":"Google Sheets","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-11-09T10:03:18Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T10:03:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nJob Profile Summary: Process Development Associate (Diagnostics Division)\nCompany: Roche Ukraine LLC (Diagnostics Division)\nLocation: Ukraine\nWork Format: Remote\nSchedule: Monday to Friday, 09:00-18:00 (with lunch break)\nTravel: Occasional short business trips within Ukraine (up to ~10%)\nJob Summary\nThe Process Development Associate ensures seamless operational support for the Diagnostics Division. The role supports direct contracts between Roche Diagnostics Poland (RDP) and healthcare institutions and laboratories, onboards new customers, coordinates promotional materials and service-tool logistics, runs hotline operations, and supports complaint handling, including for indirect-channel customers through Distributors. The role acts as the key process integrator between Sales (RDP), Service/Field Service, Medical/Regulatory Affairs, Marketing, Logistics, and other enabling functions.\nKey Responsibilities\n1. Direct Contract Support (RDP and Healthcare Institutions/Laboratories)\nManage document flow (agreements, addenda, service acts, specifications), including verification of counterparties' legal and financial details\nOrganise internal approvals with Finance/Tax, Legal, and Compliance, and monitor approval SLAs\nMaintain contract registers in ERP/CRM/DMS systems with timely status and version updates\nTrack renewal and termination timelines and monitor KPI and service-obligation fulfilment\nEnsure alignment with internal policies (anti-corruption, interactions with healthcare professionals and institutions, promotional practices)\n2. Customer Onboarding and Training\nOwn and execute onboarding checklists (documents, account set-up, supply and delivery scheduling)\nPlan and coordinate online and offline trainings on products, ordering, service requests, and warranty policies\nDevelop and adapt training materials (user guides, SOPs, step-by-step instructions, short videos); collect feedback and provide 30/60/90-day post-onboarding support\nMaintain the customer-facing knowledge base (FAQs, instructions, recorded webinars) in the DMS/customer portal\n3. Process and Document Flow Optimisation\nDraft, standardise, and regularly review SOPs, instructions, and templates; implement checklists and quality control points\nDrive the paper-to-digital transition, including DMS and e-form rollout; keep responsibility matrices current\nPerform internal process audits for compliance with QMS, internal policies, and regulatory requirements\nPrepare process analytics (turnaround time, document completeness, SLA performance) and propose improvements\n4. Promotional Materials Coordination\nPlan, request, localise, submit for Legal/Compliance review, produce, and distribute promotional materials\nEnsure compliance with Ukrainian advertising law and internal policies on interactions with the medical community\nTrack circulation and use of materials (print runs, stock, event and field transfers, compliant disposal)\nPrepare post-campaign reports (plan vs. execution, reach/utilisation, recommendations)\n5. Service Tools Logistics\nCoordinate movement of service tools, kits, and spare parts to and from field locations, including reverse logistics\nMaintain inventory and lifecycle records (issuance/return logs, calibration, write-off)\nCoordinate with couriers and warehouses, resolve delivery incidents, and minimise service downtime\nEnsure occupational safety, quality, and handling standards during transport and storage\n6. Hotline Coordination\nReceive customer calls and requests, perform initial qualification, log cases, and route them to Service, Ordering, or Complaints teams\nFollow communication scripts and service standards; monitor response and closure times and follow up with customers\nMaintain the operator knowledge base and participate in training and quality monitoring\n7. Complaint and Claim Handling Support\nRegister and screen complaints, and escalate on time per QMS procedures\nCollect supporting information and materials (serial/lot numbers, photos, documents); liaise with QA/RA, Service, and the Manufacturer\nMonitor timelines and status; communicate with customers and Distributors (indirect channel)\nQualifications\nMust Have\n2+ years of experience in an operations, process, or service role in healthcare, pharma, IVD, FMCG, logistics, or telecom\nHands-on experience managing contracts or document flow, coordinating approvals, and working with multiple stakeholders\nExperience in customer-facing or support roles (hotline, service desk, onboarding, front-office/back-office support)\nConfident user of ERP/CRM/DMS systems (e.g., SAP/1C, Salesforce, SharePoint/Confluence) and Excel or Google Sheets (formulas and pivot tables)\nUnderstanding of QMS principles, compliance, and basic rules on promotion in healthcare\nLanguage skills: Ukrainian (fluent); English (at least Pre-Intermediate, A2)\nNice to Have\nExperience in IVD, medical devices, or pharma (QA, RA, Service, Order Management)\nSkills in process analysis, SOP/checklist development, and workshop facilitation\nBasic understanding of advertising requirements for medical devices and personal data protection (GDPR / Ukrainian data protection law)\nCompetencies\nStructured, detail-oriented, and reliable\nService mindset with strong verbal and written communication\nTime management, prioritisation, and ability to run multiple workstreams in parallel\nMaturity in handling confidential and compliance-sensitive information\nEmployment Terms\nOfficial employment under the Labour Code of Ukraine; probation period up to 3 months (subject to agreement)\nPaid annual leave of at least 24 calendar days; sick leave per Ukrainian legislation\nOvertime compensated only if agreed in advance and in line with the Labour Code\nRemote work; work tools and equipment provided per company policy\nEqual Opportunity Statement\nRoche Ukraine LLC is an equal opportunity employer and does not discriminate on any grounds, in line with Ukrainian law.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":7022,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"Ukrainian","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-09T10:03:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-11-09T12:39:21Z"},"pay":null,"html_url":"https://alion.io/job/roche-process-development-associate","json_url":"https://alion.io/job/roche-process-development-associate.json","meta":{"generated_at":"2026-11-09T12:39:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15964,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-process-development-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-process-development-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-process-development-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-process-development-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-process-development-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3958313}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3958313},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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