{"id":4024641,"url":"https://alion.io/job/roche-sales-force-effectiveness-management-affiliate","title":"Sales Force Effectiveness Management - Affiliate","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":242,"ghost_share":0.045,"stale_share":0.574,"repost_share":0.128,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minsk, Belarus"],"countries":["BY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-10T16:28:29Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:28:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nBusiness Title: Field Customer Engagement Lead\nField-based 70-80%; Office 20-30%\nBusiness trips across country 50% time allocation\nRole Purpose\nThe Field Customer Engagement Lead plays a critical role in driving Roche's vision of delivering value to patients, customers, and the organization. Operating as a field-based leader, line manager, catalyst, and coach, this role oversees a high-performing team of Patient Journey Partners (PJPs) and Customer Experience Partner (CEP), empowers it to deliver more relevant, personalised and valuable customer engagement by combining human expertise with clear execution standards, stronger capabilities, real-time insights and intelligent technology. The position ensures excellence in the implementation of disease area and product strategies across the field organization, optimizes account planning, and drives high-impact insights generation.\nKey Responsibilities\n1. People Leadership & Capabilities (~80%)\nTeam Leadership & Development: Lead, support, role-model and inspire a team of PJPs in alignment with VACC leadership principles and Roche Leadership Commitments. Conduct line management functions including performance measurement, coaching, feedback, and individual career development.\nCapability Building: Facilitate learning and development initiatives focused on key field capabilities, such as account planning, regional market analysis, insights generation, and consultative persuasion.\nCommercialization Excellence: Train and equip field team members with commercialization excellence skills according to the Roche framework.\nCulture & Change Management: Foster a culture of trust, psychological safety, collaboration, and accountability while guiding the team through organizational transitions and new agile ways of working.\n Strategy co-creation: In collaboration with other ET members co-create (incl localize global) country strategy;\nStrategy Execution & Coaching: Provide coaching and strategic oversight to the team to ensure operational excellence and alignment when implementing disease area strategies in the field.\nData & Systems Ambassadorship: Act as an CRM-System ambassador, ensuring field personnel effectively enter and utilize data, CRM tools, and customer engagement platforms to capture actionable real-time insights.\nDigital & Omnichannel Oversight: Design/localize and deploy the country’s omnichannel customer engagement framework, creating seamless, personalized touchpoints for healthcare professionals and key accounts. \nCompliance & Governance: Take full ownership of compliance, adhering strictly to the Roche Code of Conduct, local SOPs, and deontological rules, while ensuring proper handling and reporting of adverse events or product complaints per Roche Vigilance guidelines.\n2. Account Engagement & External Partnerships (~20%)\n Strategic Stakeholder Engagement: Serve as a Primary Point of Contact (PPoC) and trusted partner for key strategic accounts, hospital management, and C-suite executives, co-creating value-based solutions aligned with Roche focus areas.\nOverarching Project Management: Lead and oversee high-impact DAN and local, including regional, projects that support broader healthcare system and organizational goals.\nExternal Representation: Represent Roche as an official spokesperson for local regional events, panel discussions, and external stakeholder forums.\nDANs Alignment: Collaborate closely with DANs to align priorities, overcome healthcare system barriers, deliver 3WIN solutions and implement network initiatives and projects\nRequired Capabilities & Mindset\nEnterprise & Strategic Mindset: Enterprise thinker who balances strategic long-term vision with operational execution, maintaining strict compliance at the core.\nCustomer Engagement Excellence: Passionate about best-in-class customer engagement, account management, and value-based healthcare solutions.\nEntrepreneurial & Agile Leadership: Demonstrates proactive initiative, competitive drive, adaptability, and comfortable working within cross-functional matrix structures and squads.\n Coaching & Interpersonal Mastery: Strong empathetic communication skills with proven coaching capabilities (e.g., Co-Active Coaching) to build trust, handle constructive feedback, and resolve conflicts effectively.\n Analytical & Data Driven: Skilled in analyzing complex market data, leveraging digital tools (EpiCX, CRM), and translating data into strategic decisions and actionable field insights; AI experienced user and AI Innovation enthusiast.\nQualifications & Experience\n Education: University degree in Science, Business, or Economics (an advanced Life Sciences degree or MBA is an asset).\nIndustry Experience: Proven track record of minimum 3 y. leadership in the pharmaceutical or biotechnology sector across commercial, medical, or market access functions.\nLeadership Track Record: Solid experience directly managing, coaching, and developing field teams.\nHealthcare Knowledge: Deep understanding of healthcare systems, local regulatory/payer environments, patient journeys, and account planning frameworks.\nLanguages: Professional fluency in English as well as local languages (such as Russian and/or Belarussian).\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":6299,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-10T16:28:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-10T19:17:29Z"},"pay":null,"html_url":"https://alion.io/job/roche-sales-force-effectiveness-management-affiliate","json_url":"https://alion.io/job/roche-sales-force-effectiveness-management-affiliate.json","meta":{"generated_at":"2026-11-10T19:17:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-sales-force-effectiveness-management-affiliate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-sales-force-effectiveness-management-affiliate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-sales-force-effectiveness-management-affiliate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-sales-force-effectiveness-management-affiliate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-sales-force-effectiveness-management-affiliate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4024641}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4024641},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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