{"id":34793,"url":"https://alion.io/job/roche-salesforce-solution-architect-customer-patient-support","title":"Salesforce Solution Architect - Customer & Patient Support","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":180,"ghost_share":0,"stale_share":0.672,"repost_share":0.022,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland","Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Apex","optional":false},{"name":"GDPR","optional":false},{"name":"HIPAA","optional":false},{"name":"Salesforce Data Cloud","optional":false}],"status":"live","first_seen_at":"2026-07-31T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-24T23:50:01Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nThe Senior Solution Architect focuses on designing business-driven, standards-based, and future-ready solutions within a complex, multiple solution, or product context. In this role, you will design solutions that meet product requirements, business priorities, and enterprise standards while managing non-functional requirements (NFR) and fitness functions. You will lead others to solve complex problems, maintain the vision and roadmap for multiple solutions, provide technical oversight to product teams, and evaluate new technologies to continuously improve existing solutions and manage technical debt.\nThe Opportunity\n Scope / (Content Leadership):\nDesigns solutions that meet product requirements, business priorities, and enterprise standards.\nManages Non-Functional Requirements (NFR) and fitness functions.\nDocuments and evolves the architecture throughout the product life cycle and aligns with the architecture community for governance. Applies frameworks in a Complex or Multiple Solution or Product Context.\n Regulatory Frameworks: Solid understanding of HIPAA (and/or GDPR, depending on geography) and how these laws dictate data storage, encryption, and transmission within patient and customer support environments.\nSalesforce Ecosystem Mastery:\nStrong hands-on architectural experience with Salesforce Life Sciences Cloud, Service Cloud, and Health Cloud, focusing on patient/customer engagement, care plans, case management, and healthcare data models.\nDeep experience leveraging Salesforce Data Cloud to unify patient/customer data, harmonize real-time data streams, and drive actionable insights across ecosystem touchpoints.\nExpertise in designing and operationalizing AI-driven workflows using Salesforce Agentforce, enabling autonomous agents, automated routing, and augmented agent workflows within customer and patient support.\nSalesforce Integration & CTI: Proven experience managing complex integrations, including Salesforce-Genesys CTI adapters, ensuring real-time screen pops, call logging, voice/omnichannel routing, and bidirectional data synchronization.\n Accountability / Problem Solving:\nLeads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.\nMaintains the vision, roadmap, and current landscape for multiple solutions. Assesses and consults on the impacts and dependencies of initiatives on capabilities, risk, and the application landscape.\nCreates Conceptual & Logical Data Models, Taxonomies, Ontologies, and Integration pathways for the product.\nDefines and drives reference architectures, patterns, NFRs, and fitness functions, ensuring Architecture Decision Records (ADRs) are recorded and published for multiple solutions or the product.\nDrives external technology trends and assesses feasibility, including vendor assessments.\nStakeholder Management: Communicates difficult concepts clearly and negotiates with others to adopt a different point of view. Drives information sharing across the complete product.\n Impact / Strategy: Develops and maintains the product's technology roadmap. Provides technical oversight, guidance, and consultation on specific technologies for product teams. Improves existing solutions, manages technical debt, and researches, evaluates, pilots, and drives the adoption of emerging technologies (e.g., generative AI agents, data cloud harmonization). Identifies opportunities to enhance value and business processes within a Complex or Multiple Solution or Product Context.\n Complexity / (Product Size): Operates within a Complex or Multiple Solution or Product Context.\nBusiness / Technical Ability: Applies in-depth and expert-level knowledge in multiple technology areas. Proactively contributes to Architecture Practices development and mentoring.\nWho You Are\nEducation / Experience\nDemonstrated experience designing business-driven, standards-based, future-ready solutions within a complex or multiple solution/product context.\nExperience maintaining the vision, roadmap, and current landscape for multiple solutions, and assessing the impacts of initiatives on capabilities, risk, and application landscapes.\nProven track record of architecting solutions on the Salesforce platform, specifically supporting customer/patient experience ecosystems.\nProven track record of proactively contributing to architecture practices development and mentoring others.\nTechnical Skills\nIn-depth and expert-level knowledge in multiple technology areas, with specialization in Salesforce Service Cloud, Life Sciences Cloud, Data Cloud, and Agentforce.\nHands-on proficiency in creating Conceptual & Logical Data Models, Taxonomies, Ontologies, and Integration pathways for enterprise platforms.\nAbility to define and drive reference architectures, design patterns, NFRs, and fitness functions across enterprise landscapes.\nStrong capability to drive external technology trends, pilot innovative platforms, and assess feasibility for multiple solutions, including conducting vendor assessments.\nAdditional Qualifications\nExceptional communication and negotiation skills, with the ability to communicate difficult concepts and influence stakeholders to adopt different perspectives.\nProactive mindset to identify opportunities to enhance value, improve existing solutions, manage technical debt, and lead teams in identifying innovative solutions.\nReady to take the next step? We'd love to hear from you. Apply now to explore this exciting opportunity!\nCompensation & Benefits\nThe expected salary range for this position, based on the primary location of Warsaw Grafit is 228’900.00 PLN - 425’100.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 20% subject to both individual and company performance.This position also offers an attractive benefits package.\nLearn more about how we reward our employees at Roche.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":7143,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-07-31T00:00:00Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.384,"p_room":0.28,"age_days":85,"expected_fill_days":19,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/roche-salesforce-solution-architect-customer-patient-support","json_url":"https://alion.io/job/roche-salesforce-solution-architect-customer-patient-support.json","meta":{"generated_at":"2026-10-25T00:47:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1172,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-salesforce-solution-architect-customer-patient-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-salesforce-solution-architect-customer-patient-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-salesforce-solution-architect-customer-patient-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-salesforce-solution-architect-customer-patient-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-salesforce-solution-architect-customer-patient-support"}]}