{"id":1392342,"url":"https://alion.io/job/roche-service-delivery-manager","title":"Service Delivery Manager","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":170,"ghost_share":0.012,"stale_share":0.635,"repost_share":0.065,"time_to_fill_p50_days":15,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":112000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":714},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-09-28T12:09:14Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-06T22:08:32Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nThe Delivery Service Manager provides expert guidance on complex deliveries, drives efficiency improvements, influences stakeholder decisions, and mentors others to achieve strategic alignment and support team growth. In this role, you will navigate organizational complexity to define and communicate comprehensive solution visions and roadmaps for large-scale and strategically critical initiatives. Depending on the organization's needs, you may operate within role archetypes such as Project Manager, Program Manager, Service (Delivery) Manager, ITSM Process SME, Scrum Master, RTE, STE, or Agile Coach.\nYou Responsibilities\nProvides expert guidance and strategic direction on defining and managing scope for complex or high-impact initiatives. Develops, implements, and champions scope management strategies, frameworks, and best practices for relevant initiatives. Oversees the management of significant scope changes, ensuring strategic alignment and minimal disruption, while proactively identifying and driving improvements to scope-related processes for enhanced delivery efficiency.\n\nLeads the analysis of complex and strategic delivery problems across boundaries, eliciting complex needs and influencing decisions. Accountable for delivery management on significant initiatives, defining strategic solutions, and driving consensus through persuasive communication and facilitation. Proactively identifies strategic opportunities and risks, and mentors colleagues on problem-solving.\n\nIdentifies key stakeholders, including senior management, across organizational boundaries and analyzes complex stakeholder networks. Develops and executes comprehensive stakeholder engagement and communication plans. Influences stakeholder decisions related to delivery, navigates conflicts to achieve alignment, and builds strong collaborative relationships across the organization.\n\nProvides consistent leadership and significant impact across major products within a product line or domain. Drives significant impact on projects and programs by embedding Agile best practices and leading organizational change initiatives. Leads the evaluation of strategic solution options, fosters a culture of innovation, and proactively proposes improvements to help implement strategic objectives.\n\nManages complex projects or services, potentially across domains, and leads delivery within a program or large initiative. Manages highly complex delivery involving multiple dependencies, opportunities, and risks. Handles ambiguous delivery requirements and leads the implementation of delivery frameworks while navigating complex stakeholder landscapes.\n\nPossesses in-depth business knowledge and understanding of market trends to shape delivery strategies that achieve strategic business objectives. Drives business process improvements and innovation, and leads the implementation of Agile frameworks and other delivery best practices. Manages large-scale, complex delivery programs and innovates delivery methodologies to enhance efficiency and effectiveness.\n\nWho You Are\nProven track record operating in a Delivery Management archetype (e.g., Program Manager, STE, Agile Coach) with extensive experience managing large-scale, complex delivery programs.\n\nExperience in embedding Agile best practices and leading organizational change initiatives across product lines or domains.\n\nDemonstrated success in building and maintaining strong relationships with key senior stakeholders and cultivating collaboration across organizational boundaries.\n\nIn-depth business knowledge and an understanding of market trends, with the ability to shape delivery strategies to achieve strategic business objectives.\n\nExpertise in leading the implementation of Agile frameworks, delivery methodologies, and other best practices.\n\nAdvanced analytical skills to lead the analysis of complex, cross-boundary delivery problems and evaluate strategic solution options.\n\nExceptional communication, facilitation, and negotiation skills, with the ability to drive consensus on solutions and navigate conflicts to achieve alignment.\n\nStrong coaching and mentoring capabilities; acts as a mentor for less experienced professionals, providing constructive feedback and guiding them in complex scope management and problem-solving.\n\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":5395,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-09-28T12:09:14Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.576,"p_room":0.9,"age_days":7,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/roche-service-delivery-manager","json_url":"https://alion.io/job/roche-service-delivery-manager.json","meta":{"generated_at":"2026-10-07T00:06:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":82,"day_limit":5000,"remaining_today":4918,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-service-delivery-manager"}]}