{"id":3970215,"url":"https://alion.io/job/roche-specialist-workplace-services-mwd-2","title":"Specialist Workplace Services (m/w/d)","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":239,"ghost_share":0.059,"stale_share":0.556,"repost_share":0.151,"time_to_fill_p50_days":20,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T15:46:02Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-13T19:34:27Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nWas Dich erwartet:\nAls Specialist Workplace Services (m/w/d) gestaltest Du aktiv das moderne digitale Arbeitsumfeld und begleitest die kontinuierliche technologische Transformation am Standort. Du verbindest moderne IT-Lösungen mit den Bedürfnissen der Mitarbeitenden, um ein optimales IT-User-Erlebnis sicherzustellen.\nDas machst Du bei uns:\nDu sicherst die effektive und produktive Nutzung moderner IT-Services sowie digitaler Kollaborationstools für alle Mitarbeitenden.\nDu berätst Anwender:innen zielgerichtet, förderst den User Self-Service und schaffst ein nahtloses digitales Arbeitsumfeld.\nDu steuerst automatisierte Bereitstellungsprozesse (z. B. Zero Touch Provisioning), verwaltest mobile Endgeräte (iOS/Intune) und verantwortest den Hardware-Lifecycle gemeinsam mit Dienstleistern.\nDu analysierst Fehlerursachen proaktiv mit modernen Diagnosetools und optimierst kontinuierlich unsere Services.\nDu begleitest die Einführung innovativer Technologien (z. B. KI-Assistenten) compliance-konform und förderst den Wissensaustausch.\nDu steuerst externe Managed Service Provider nach SLAs und bringst Dein Know-how in lokale wie globale IT-Projekte ein.\nWer du bist:\nDu brennst für moderne IT-Arbeitsplätze, arbeitest gerne eigenverantwortlich und vermittelst komplexe IT-Themen serviceorientiert:\nDu hast eine IT-Ausbildung (oder eine kaufmännische Ausbildung mit IT-Fokus) abgeschlossen und bringst mindestens 3 Jahre Erfahrung im IT-Support oder Digital Workplace mit.\nDu beherrschst Troubleshooting (Hard- und Software), Mobile Device Management (iOS/Intune), Windows-Umgebungen sowie moderne Kollaborationstools.\nDu nutzt Kennzahlen und Analysetools gezielt, um Probleme proaktiv zu lösen und Services zu verbessern.\nDu steuerst Managed Service Provider souverän und bist mit ITIL-Standards vertraut.\nDu arbeitest agil, organisierst Dich selbstständig und lernst kontinuierlich dazu.\nDu kommunizierst überzeugend auf Deutsch und Englisch (Wort und Schrift) und hast Spaß an der Arbeit in verteilten Teams.\nDeine Bewerbung:\nWir bitten Dich um einen aktuellen Lebenslauf und deine offiziellen (Bildungs-) Zeugnisse/Nachweise. Weitere Dokumente werden derzeit nicht zwingend benötigt.\nBewerbe dich jetzt - wir freuen uns!\nYour contact to us! With people. For people.\nDo you need further support?\nPlease have a look at our FAQs, you will find them via https://careers.roche.com/global/en/faq.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":3498,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-09T15:46:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/roche-specialist-workplace-services-mwd-2","json_url":"https://alion.io/job/roche-specialist-workplace-services-mwd-2.json","meta":{"generated_at":"2026-11-14T01:42:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1650,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-specialist-workplace-services-mwd-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-specialist-workplace-services-mwd-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-specialist-workplace-services-mwd-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-specialist-workplace-services-mwd-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-specialist-workplace-services-mwd-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3970215}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3970215},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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