{"id":3892529,"url":"https://alion.io/job/roche-supply-chain-customer-services-partner-customer-services","title":"Supply Chain & Customer Services Partner - Customer Services","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":239,"ghost_share":0.059,"stale_share":0.556,"repost_share":0.151,"time_to_fill_p50_days":20,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Welwyn, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-13T12:25:30Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nSupply Chain & Customer Services Partner - Customer Services\nCustomer Services Partners deliver industry leading service to Roche’s UK purchasing customers, ensuring medicines, solutions, and services are delivered when patients need them. By developing and\nmaintaining efficient, customer centric systems and processes, Customer Services Partners continuously enhance the customer experience while driving efficiency and cost savings.\nThe Supply Chain & Customer Services Partner - Customer Services is responsible for:\nAligning personal purpose with Roche UK’s ambition to excel and make a meaningful impact in the role.\nManaging customer orders, processing new account setups inline with bona-fide requirements, handling customer queries, and managing product returns efficiently and accurately.\nMaintaining exceptionally high standards of customer service while continuously striving to increase automation, AI adoption and process efficiency.\nGathering and sharing valuable customer insights across cross functional teams to drive continuous improvement and eliminate silos.\nSupporting products throughout their end to end lifecycle, from initial product launch to divestment and discontinuations.\nUpholding high standards of compliance, ethics, and safety, ensuring all actions comply with applicable laws, industry codes, and Roche’s Code of Conduct.\nIndependently leads on executing business critical activities efficiently while ruthlessly prioritising activities to optimise resource allocation without compromising quality.\nActively participating in squad work, cross-functional projects, and global initiatives as required.\nDriving personal development and applying VACC (Visionary, Architect, Catalyst, Coach) leadership behaviors to support peers and organization goals.\nDesired experience:\nExperience in working in a customer service environment, ideally in the pharma industry\nQuery management, negotiation skills and complaint resolution\nPrevious SAP and query management systems experience\nIdeally experience of working in a GDP environment\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nThe statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. 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