{"id":3486945,"url":"https://alion.io/job/roche-technical-service-engineer","title":"Technical Service Engineer","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":224,"ghost_share":0.04,"stale_share":0.612,"repost_share":0.098,"time_to_fill_p50_days":19,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":16000,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T22:00:09Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T11:34:21Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nImpacto Sostenible\nNuestra responsabilidad va más allá de innovar. Contribuyes a soluciones que responden a los desafíos más urgentes de la salud mientras reducimos nuestro impacto en el planeta. Juntos construimos un entorno laboral más sano, una sociedad más justa y un futuro mejor para las próximas generaciones.\nLa Oportunidad\nLa posición de Technical Service Engineer brinda soporte técnico integral (preventivo, predictivo y correctivo) para optimizar la base instalada del Customer Squad y apoyar nuevas oportunidades de negocio, posicionando a Customer Care como un diferencial clave mediante relaciones duraderas, sostenibilidad y máxima satisfacción del cliente.\nResponsabilidades\n Mantenimiento y soporte técnico integral: Planificar y ejecutar mantenimientos preventivos, predictivos y correctivos de la base instalada del Squad (incluyendo el rol de retén y visitas con especialistas de aplicaciones), asegurando la resolución efectiva y el cumplimiento de las metas de servicio.\nGestión de la experiencia del cliente y mejora continua: Realizar visitas de relacionamiento, identificar puntos de dolor y ejecutar acciones de mejora proactivas, comunicando hallazgos al Squad para elevar la satisfacción del cliente.\n Cumplimiento de indicadores clave (KPIs): Contribuir al logro de metas de desempeño de producto (MTBRV, MFR, Data Quality), satisfacción y experiencia del cliente (NPS, Phone Fix Ratio), costos de servicio y normativas de compliance (casos PRI/PSI).\nDocumentación y calidad de datos en CRM: Asegurar el registro riguroso, oportuno y con alta calidad de todos los casos de servicio en el CRM, cumpliendo los plazos definidos por la afiliada y casa matriz.\nSoporte operativo y actividades de taller: Colaborar en las actividades asignadas al chapter de instalaciones y taller cuando la operación lo requiera.\nControl administrativo y presupuestario: Administrar eficientemente el presupuesto asignado y realizar el reporte oportuno y mensual de los gastos operativos.\n Cumplimiento normativo, capacitación y custodia de activos: Conocer y acatar el Código de Conducta de Roche, completar los entrenamientos regulatorios (calidad, compliance, customer care) y velar por el uso responsable y la debida custodia de los activos y recursos asignados.\nQuién Eres\nProfesional de Ingeniería Industrial, Electrónica, Biomédica, Mecatrónica, Mecánica o afines con experiencia en equipos biomédicos o de Laboratorio clínico, patológico y/o de investigación.\n1-2 años en cargos similares de servicio al cliente (asistencial, comercial, docente, investigación o similar) y comunicarse efectivamente con un nivel de inglés intermedio (oral y escrito).\nCapacidad para generar impacto estratégico mediante un mindset customer centric, anticipando necesidades, priorizando actividades clave y entregando resultados medibles.\nHabilidad comprobada para inspirar, trabajar en equipo e influir en entornos multidisciplinarios, fomentando la articulación interfuncional hacia objetivos compartidos.\nDisposición proactiva hacia el aprendizaje continuo, apertura al cambio y agilidad para desafiar el statu quo mediante nuevas formas de trabajar.\nCriterio para evaluar datos, estructurar planes organizados, tomar decisiones complejas de forma oportuna.\nBeneficios de reubicación no disponibles para este puesto de trabajo.\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":4429,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-29T22:00:09Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:11","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/roche-technical-service-engineer","json_url":"https://alion.io/job/roche-technical-service-engineer.json","meta":{"generated_at":"2026-11-01T13:22:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20479,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-technical-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-technical-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-technical-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-technical-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-technical-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3486945}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3486945},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}