{"id":3765881,"url":"https://alion.io/job/roche-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":13531,"name":"Roche","domain":"roche.com","url":"https://alion.io/company/roche","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":226,"ghost_share":0.044,"stale_share":0.566,"repost_share":0.128,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sant Cugat del Vallès, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"FHIR","optional":true},{"name":"HL7","optional":true}],"status":"live","first_seen_at":"2026-11-04T20:02:41Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T06:21:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.\nThe Position\nGCS RIS Support & Training Specialist\nFor our Global Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions products, focusing on the Software Plan for Lab Quality Management.\nIn this highly versatile role, you act as a hybrid professional combining clinical laboratory expertise with advanced IT and application support skills. Serving at the pivotal junction between our global affiliates and internal departments, you will be the primary driver of operational synergy.\nYou will actively empower international teams by serving as their dedicated supporter, trainer, and coordinator for critical systems and workflows, with the following key responsibilities:\nMain Tasks:\nProvide second-level application and technical support to minimize downtimes and offer quick solutions, both remotely and on-site (if needed).\nContinuously acquire and share RIS product knowledge, ensuring training and support readiness.\nFacilitate knowledge transfer to trainers, service representatives, customers, and product managers.\nMaintain and update a product-specific knowledge pool and create, review, and update service information, documentation, and training content.\nDevelop and maintain training methodologies and learning paths, and conduct training for end customers and support staff.\nCommunicate with affiliates and customers as needed, overseeing related processes like e-learning and service documentation.\nDefine and adhere to service, training, and support concepts, optimizing processes to improve quality and efficiency.\nSupport regional cooperation and manage certification and recertification of trainers.\nAssist in product pilots, develop preliminary documentation, and prepare for launches.\nPublish and maintain Service Notifications.\nInternational Traveling up to 30%.\nYour Profile:\nDegree in Clinical Laboratory, Biomedical Science, IT, Computer Science, or a medical-technical background.\nSupport & QC Expertise: Experience in support, training, laboratory workflows, and Quality Control (QC).\nTroubleshooting & Communication: Sharp problem analysis skills with the ability to explain complex technical concepts simply to clinical stakeholders.\nGlobal Teamwork: Fluent English (Spanish is a plus), intercultural competence and comfort in global matrix or self-managed teams.\nHigh degree of subject matter expertise.\nCuriosity and willingness to learn.\nFollowing Knowledge Domains and Experience are additional assets:\nHealthcare Systems: Familiarity with Lab Middleware, LIS, HIS, and interoperability standards (IHE, HL7v2, HL7 FHIR).\nIT Infrastructure: Practical knowledge of networks, firewalls, security, VM environments, and remote connectivity protocols.\nCloud & Queries: Understanding of cloud architecture (AWS) and ability to run server commands or complex troubleshooting queries.\nRoche fosters a space where people feel free to contribute their ideas to create innovative solutions that enable us to maintain our competitiveness and market leadership.\nOur success as an organization depends on our ability to create an environment in which people are treated with respect and have the same opportunities and resources regardless of values, beliefs, race, age, sex, ways of thinking, experiences, preferences, behaviors and physical limitations.\nDo you dare to contribute? Apply now!\nWho we are\nA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.\nLet’s build a healthier future, together.\nRoche is an Equal Opportunity Employer.","description_format":"text","description_chars":4463,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Diagnostic Tests & IVD","Biologics & Biosimilars","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-04T20:02:41Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/roche-technical-support-engineer-2","json_url":"https://alion.io/job/roche-technical-support-engineer-2.json","meta":{"generated_at":"2026-11-06T06:38:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13531},"rest":"https://alion.io/mcp/rest/get_company?id=13531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froche-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froche-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froche-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roche-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froche-technical-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3765881}},{"tool":"search_jobs","arguments":{"company":"roche.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3765881},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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