{"id":3405986,"url":"https://alion.io/job/rochester-midland-corp-inside-sales-representative","title":"Inside Sales Representative","company":{"id":3240321,"name":"Rochester Midland Corp \"","domain":"rochestermidland.com","url":"https://alion.io/company/rochestermidland-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31,"max":36,"currency":"CAD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-28T16:12:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T18:18:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"This is an in office positon and can be located in either Ajax, ON or Mississauga, ON\nA fair market pay estimate for this position is: $31.25 -36.06 CAD per hour.\nThis position is bonus eligible.\nJOB SUMMARY:\nProactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be responsible for ensuring a high rate of contract renewals, identifying upsell opportunities, and reducing customer churn. Your efforts will directly impact recurring revenue and customer satisfaction.\nESSENTIAL JOB FUNCTIONS\nService Contract Renewals\nManage the end-to-end process of renewing service contracts, ensuring timely communication with customers ahead of expiration dates.\nAchieve and exceed individual renewal rate targets by proactively engaging with customers via phone, email, and other channels.\nAddress customer questions and objections to secure commitments for contract renewals.\nCustomer Relationship Management\nBuild and maintain strong relationships with existing customers to promote retention and loyalty.\nAct as a trusted advisor, providing insights into the value and benefits of continued service contracts.\nPartner with customer success and support teams to resolve any service-related concerns.\nRevenue Growth\nIdentify opportunities to upsell or cross-sell additional products or services during the renewal process.\nCollaborate with the sales and marketing teams to promote new offerings that enhance customer value.\nData Management and Reporting\nAccurately update and maintain records of customer interactions and renewal activities in the CRM system or excel.\nProvide regular reports on renewal rates, customer feedback, and upsell success to leadership.\nUse data to identify trends and recommend strategies to improve renewal outcomes.\nCollaboration and Process Improvement\nWork closely with the sales operations and finance teams to streamline the renewal process.\nProvide feedback on processes, systems, and tools to improve efficiency and effectiveness.\nEDUCATION/SPECIAL LICENSES OR CERTIFICATION :\nBachelor’s degree in Business, Sales, or a related field (preferred but not required).\nEXPERIENCE:\n2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.\nSKILLS:\nProven track record of meeting or exceeding sales targets, particularly in renewals or customer retention.\nStrong communication and negotiation skills, with the ability to handle objections and close deals.\nProficiency in CRM tools (e.g., Salesforce) and basic knowledge of Microsoft Office or Google Workspace.\nExcellent organizational skills and attention to detail.\nAbility to work independently while contributing to team goals. \nCOMPETENCIES:\nCustomer-Vendor relations & solutions focused\nExcellent Listening, verbal & written communication skills and interpersonal savvy\nAction Oriented\nProblem Solving\nDrive for Results\nEnsures Accountability\nAttention to detail\nProduct and technical knowledge\nPHYSICAL REQUIREMENTS/ WORKING CONDITIONS:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nSit or stand for extended periods of time\nVisual acuity necessary to utilize a computer monitor throughout the course of a normal workday\nAbility to perform repetitive keyboarding activities and operate general office equipment.\nExtra hours and some travel may be required","description_format":"text","description_chars":3669,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Food Safety"],"lifecycle":[{"event":"open","at":"2026-10-28T16:12:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/rochester-midland-corp-inside-sales-representative","json_url":"https://alion.io/job/rochester-midland-corp-inside-sales-representative.json","meta":{"generated_at":"2026-10-29T19:10:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3240321},"rest":"https://alion.io/mcp/rest/get_company?id=3240321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frochester-midland-corp-inside-sales-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frochester-midland-corp-inside-sales-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frochester-midland-corp-inside-sales-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rochester-midland-corp-inside-sales-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frochester-midland-corp-inside-sales-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3405986}},{"tool":"search_jobs","arguments":{"company":"rochestermidland.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3405986},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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