{"id":1644698,"url":"https://alion.io/job/rochestermidland-technical-services-manager","title":"Technical Services Manager","company":{"id":3240321,"name":"Rochester Midland Corp \"","domain":"rochestermidland.com","url":"https://alion.io/company/rochestermidland-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saskatoon, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":100000,"currency":"CAD","period":"year","gross":null,"usd_annual":70246},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-25T15:24:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-02T13:16:10Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"JOB SUMMARY:\nThe Technical Services Manager provides an advanced level of service and consultation to the customer’s applications needs related to water treatment. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.\nESSENTIAL JOB FUNCTIONS\nProvide in-depth advice on customer applications for optimal performance results\nPerform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology\nService the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems\nMaintain and develop the relationship with customers and key stakeholders along with the sales account manager\nDeliver customer technical training as required\nIdentify new business opportunities and transfer sales leads to the sales teams\nProvide comprehensive customer service report according to RMC policies using RMC tools\nProperly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle\nComplete all administrative requirements including basic skills/safety training courses\nManage inventory / supplies required at customer site\nDeliver upon service KPIs, including safety, productivity, customer satisfaction\nSecure conditions for safe operations, according to existing RMC & Customer policies, procedures\nPerform similar/related duties as needed\nEDUCATION/SPECIAL LICENSES OR CERTIFICATION:\nBachelor’s degree in chemistry, engineering, or related field required\nValid driver’s license\nEXPERIENCE:\nMinimum of 5 years of maintenance and water treatment industry related experience required\nExpert level knowledge of water treatment fundamentals, practices, and terminology\nSKILLS:\nExcellent presentation, verbal, and written communication skills\nDeep knowledge base in cooling, boiler, wastewater and food sanitation\nProficient in the use of monitoring and diagnostic tools\nAble to build professional customer presentations using MS Office tools\nCRM software\nCOMPETENCIES:\nAnalytical\nProblem Solving\nPlanning, priority setting, and time management\nAutonomous \nAbility to succeed in a fast-paced environment\nQuality and detail oriented\nTeamwork \nTransparency in communication\nPHYSICAL REQUIREMENTS/ WORKING CONDITIONS:\nSit or stand for extended periods of time\nCapability to move up to 60 lbs. by hand and 300lbs with use of hand truck\nAbility to climb stairs and ladders\nVisual acuity necessary to utilize computers and electronic devices\nExtra hours and some travel may be required","description_format":"text","description_chars":2732,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Food Safety"],"lifecycle":[{"event":"open","at":"2026-10-01T23:12:05Z"}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.58,"p_room":0.45,"age_days":37,"expected_fill_days":24,"reasons":["conf:6","win:tail"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":70246,"is_top_pay":false},"html_url":"https://alion.io/job/rochestermidland-technical-services-manager","json_url":"https://alion.io/job/rochestermidland-technical-services-manager.json","meta":{"generated_at":"2026-10-03T01:27:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1481,"day_limit":5000,"remaining_today":3519,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}