{"id":1260567,"url":"https://alion.io/job/rocket-pharmaceuticals-specialist-it-gxp-technical-support","title":"Specialist, IT – GxP Technical Support","company":{"id":1860161,"name":"Rocket Pharmaceuticals","domain":"rocketpharma.com","url":"https://alion.io/company/rocketpharma","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cranbury, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54000,"max":72000,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T20:25:35Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-19T04:33:54Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Overview\nCreate a future where DNA is no longer destiny. Join Rocket Pharma.\nRocket Pharma is a fully integrated, commercial-stage biotechnology company advancing genetic medicines for rare and devastating diseases. We are a team of creative, compassionate, and driven individuals united by a profound mission of seeking genetic medicine cures. Rocket places tremendous value on our people and fosters a collaborative environment where bold ideas thrive and every team member makes a meaningful impact. Our core values guide everything we do: we trust one another, show generosity toward patients, embrace curiosity, and strive to elevate science. Team members receive a competitive total rewards package, including equity participation, 401(k) matching, and excellent health benefits.\nPosition Summary\nWe are seeking a motivated, detail-oriented Specialist, IT - GxP Technical Support to provide first level helpdesk support for GxP-regulated and business-critical systems. This role supports end users while helping maintain a secure, compliant, and audit-ready IT environment.\nThe Specialist, IT - GxP Technical Support is responsible for troubleshooting incidents, fulfilling service requests, supporting identity and access management, and documenting work in accordance with approved procedures, change control requirements, validation expectations, and applicable regulatory standards. The position works closely with Quality Assurance (QA), Computer System Validation (CSV), Infrastructure, Security, Business System Owners, and vendors to ensure that regulated systems remain secure, compliant, and operational.\nResponsibilities\nProvide Tier 1+ support for GxP and non-GxP systems, endpoint devices, business applications, and user access issues.\nTroubleshoot and resolve incidents affecting GxP-regulated applications, laboratory systems, quality systems, manufacturing systems, and supporting infrastructure.\nManage incidents and service requests through ServiceNow, ensuring accurate documentation, classification, prioritization, escalation, and closure in accordance with SLAs and GxP procedures.\nPerform user provisioning, deprovisioning, and access modifications for GxP systems in accordance with approved access management procedures and segregation of duties expectations.\nSupport Identity and Access Management platforms including Okta, Active Directory, and Microsoft Entra ID, including SSO and MFA troubleshooting.\nAssist with onboarding, offboarding, and role changes while ensuring appropriate approvals and audit trail documentation are maintained.\nSupport Windows, macOS, mobile devices, Microsoft 365, and endpoint management platforms within regulated and non-regulated environments.\nEscalate GxP incidents to QA, CSV, Infrastructure, Security, System Owners, or vendors as required based on severity, risk, and potential regulatory impact.\nMaintain accurate IT asset inventory records and lifecycle documentation for regulated systems and endpoints.\nCreate, update, and maintain SOPs, work instructions, knowledge base articles, and controlled support documentation.\nSupport internal and external audits by providing documentation, evidence, ticket history, and system support records as required.\nQualifications\nBachelor’s Degree in Information Technology, Computer Science, Engineering, Life Sciences, or related discipline preferred; equivalent education and experience will be considered.\n1-3 years of experience supporting IT systems within a pharmaceutical, biotechnology, medical device, or other regulated environment.\nExperience supporting GxP-regulated applications, systems, equipment, or processes.\nExperience supporting Windows 10/11, macOS, Microsoft 365, and enterprise endpoint technologies.\nExperience with user lifecycle management, access provisioning, SSO, MFA, and identity platforms such as Okta, Active Directory, and Microsoft Entra ID.\nUnderstanding of change management, incident management, deviation management, and CAPA processes within regulated environments.\nExperience supporting laboratory instruments, manufacturing systems, quality systems, or validated software applications is highly desirable.\nExcellent written and verbal communication skills with the ability to interact effectively with technical and non-technical users.\nDemonstrated ability to manage multiple priorities while maintaining a high degree of accuracy, documentation quality, and compliance.\nStrong customer service orientation with a focus on responsiveness, professionalism, and clear communication.\nOwnership and accountability for tickets, tasks, and issues through complete resolution.\nPhysical Requirements:\nAbility to work outside of standard business hours on an occasional basis to support GxP activities, system implementations, upgrades, maintenance activities, audits, inspections, and critical issue resolution.\nAbility to lift, carry, push, and/or pull equipment and materials weighing up to 25 pounds on an occasional basis.\nAbility to wear required personal protective equipment (PPE) and comply with all safety, security, and GxP requirements while working in regulated environments\n Ability to work in both office and regulated laboratory, manufacturing, and data center environments.\nCompensation\nThe expected salary range for this position is $54,000 to $72,000.\nAt Rocket, our compensation philosophy and ranges are built upon data and insights collected from validated world-class providers. We are committed to compensating employees equitably based on several factors, including responsibilities and level of the position, depth and types of the employee’s experience, location of the position and availability of similar talent in a competitive market.\nFor U.S.-based candidates, this is an at-will position, and Rocket reserves the right to adjust the range at hire or during the year due to market shifts.\nIn addition to base salary, Rocket offers a competitive total rewards package that may include bonuses (short-term incentives), medical, dental, and vision insurance, life insurance, 401(k) with company match and generous vesting, paid vacation and holidays, global shutdown days between Christmas and New Year’s, and a variety of wellness resources and employee support programs. Also, certain positions are eligible for added forms of compensation, such equity awards (long-term incentives).\nEEO Statement\nA diverse workforce fosters innovation and strengthens Rocket’s business. We ensure equal opportunity without discrimination or harassment in the workplace on the basis of gender, race, color, religion, national origin, age, physical or mental disability, pregnancy, citizenship, status as a protected veteran, marital status, sexual orientation, gender identity and expression, genetic information, or any other characteristic protected by applicable local, state, and federal laws.","description_format":"text","description_chars":6860,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Cell & Gene Therapy"],"lifecycle":[{"event":"open","at":"2026-09-25T20:25:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":192500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.702,"p_room":0.55,"age_days":21,"expected_fill_days":19,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":true},"html_url":"https://alion.io/job/rocket-pharmaceuticals-specialist-it-gxp-technical-support","json_url":"https://alion.io/job/rocket-pharmaceuticals-specialist-it-gxp-technical-support.json","meta":{"generated_at":"2026-10-19T05:42:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3517,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1860161},"rest":"https://alion.io/mcp/rest/get_company?id=1860161"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frocket-pharmaceuticals-specialist-it-gxp-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frocket-pharmaceuticals-specialist-it-gxp-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frocket-pharmaceuticals-specialist-it-gxp-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rocket-pharmaceuticals-specialist-it-gxp-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frocket-pharmaceuticals-specialist-it-gxp-technical-support"}]}