{"id":2535393,"url":"https://alion.io/job/rocket-software-director-customer-solutions-engineering-pmo-for-emea-apac-professional-services","title":"Director, Customer Solutions Engineering PMO for EMEA & APAC (Professional Services)","company":{"id":176188,"name":"Rocket Software","domain":"rocketsoftware.com","url":"https://alion.io/company/rocket-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bulgaria","United Kingdom"],"countries":["BG","GB"],"hiring_countries":["BG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":114000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":275},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-14T14:06:58Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T13:33:27Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nJob Description Summary:\nThe Director, Customer Solutions Engineering PMO (CSE PMO) for EMEA & APAC is responsible for providing strategic direction and accountability in the management of Rocket’s professional services portfolio and reports to the CSE Global PMO Senior Director.The successful Director will enable and ensure exceptional outcomes are provided to Rocket’s customers in their engagement with Rocket’s CSE organization, following established project management methodology. The Director will ensure readiness for portfolio growth and onboarding as a result of large-scale M&A integrations. The Director will develop and carry out the CSE PMO vision and strategy aligning with organizational goals and objectives working with CSE and other Rocket business leaders.\nThe Director, CSE PMO for EMEA & APAC partners with the Director, CSE PMO for Americas and shares ownership in Rocket’s PSA (Professional Services Automation) solution and processes, and ensures workflow is optimized for the Project Manager experience, cross-functional collaboration, effective portfolio management, and customer outcomes. The Director will evaluate and continually improve the capability, governance, and maturity of the PMO to achieve goals in alignment with the guiding principles of the Customer Solutions Engineering organization, and Rocket Software.\nEssential Duties and Responsibilities:\nProvide leadership in the delivery of exceptional customer experiences while embracing and modeling Rocket values.\nDirects the activities of Project Management leadership within the CSE organization. Has overall responsibility for planning, staffing, budgeting, managing expenses, and identifying and implementing improvements to Delivery Methodology.\nControls and is responsible for the post-sales financial aspects of the portfolio including planning, tracking, controlling, forecasting and/or reporting portfolio financials.\nAs a member of the CSE Senior Management team, influences CSE-wide functional leadership to ensure successful transition from pre-sales to project delivery, and alignment with all functional participants throughout the delivery lifecycle.\nDevelops and presents project portfolio related communication to CSE and other business function portfolio stakeholders. Ensures consistency in portfolio presentation when delivered by others in the PM organization.\nLeads the design and implementation of CSE project management process and methodology improvements.\nEnsures all members of the Project Management organization are enabled to successfully manage customer engagements from initiation through implementation and go-live.\nEnsures diligence in solving project issues and risks through identification, evaluation, tracking, communication, and mediation.\nEstablishes long-term direction with the CSE Program Management Office (PMO) leadership team, including staffing, workflows, systems, and leadership and management of the CSE PMO.\nProvides leadership and ownership related to CSE portfolio integration throughout corporate development M&A integration activities. This includes evaluating the professional services methods, project portfolio, and resource requirements of the acquired business.\nLeads resolution of complex issues using insights from data for decision making.\nCollaborates with other senior leaders to establish strategic plans and objectives.\nQualifications:\n10+ years of experience as a professional services leader driving the success of a complex multi-million dollar portfolio which delivers a broad variety of technical solutions to customers.\n10+ years of previous management experience.\nSolid understanding of technical solution project life cycle models. Expert knowledge of both Agile and traditional project management principles and practices and the ability to provide leadership to blend them together in the right proportions.\nBalanced business/technical background:Sufficient level of technical background to provide highly credible leadership to project management teams along with the ability to evaluate complex project risks and issues accurately and objectively.\nAbility to provide leadership to project management professionals and collaborate effectively across all functions of a professional services organization.\n\nBusiness and financial acumen with demonstrated experience managing a large, complex, and growing portfolio with exceptional discipline in planning, execution, control, and analysis.\nExperience as business owner of a fully integrated enterprise PSA application solution, influencing workflow design and ensuring conformance.\nRecord of accomplishment of successfully leading professional services teams providing technology solutions to large (>$1 billion) customers.\nIn depth knowledge and experience with organizational change management methodologies.\nDemonstrated ability to envision and drive strategic programs within time, resource and budget constraints and deliver high quality outcomes.\nProven success in establishing key performance indicators, metrics, and focus to drive operational / service delivery excellence.\nExperience with M&A integration accountability.\nExceptionally self-motivated and directed.\nStrong ability to communicate with clarity in both written and verbal forums to a variety of groups, including enterprise customers and executives.\nWorks well with peers and team members to build a stronger team both inside and outside the assigned area of responsibility.\nProven experience in helping to successfully scale the organization’s capabilities end-to-end without compromising on quality or control of the organization.\nPMP, PfMP, and/or PgMP certifications required.\nInformation Security:\nInformation security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.\nDiversity, Inclusion & Equity:\nAt Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.\n.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.\nAt Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.\nAs part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.\nRocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to . We will make a determination on your request for reasonable accommodation on a case-by-case basis.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":7860,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Integration & API Management"],"lifecycle":[{"event":"open","at":"2026-10-14T14:06:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":9,"expected_fill_days":56,"reasons":["conf:40","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/rocket-software-director-customer-solutions-engineering-pmo-for-emea-apac-professional-services","json_url":"https://alion.io/job/rocket-software-director-customer-solutions-engineering-pmo-for-emea-apac-professional-services.json","meta":{"generated_at":"2026-10-24T14:35:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20736,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176188},"rest":"https://alion.io/mcp/rest/get_company?id=176188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frocket-software-director-customer-solutions-engineering-pmo-for-emea-apac-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frocket-software-director-customer-solutions-engineering-pmo-for-emea-apac-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frocket-software-director-customer-solutions-engineering-pmo-for-emea-apac-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rocket-software-director-customer-solutions-engineering-pmo-for-emea-apac-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frocket-software-director-customer-solutions-engineering-pmo-for-emea-apac-professional-services"}]}