Customer Service Representative - Dispatch HVAC
Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 8, 2026.
Customer Service Representative (CSR) - HVAC
Rocket Cooling - Key Largo / Tavernier, FL
Are you the person who keeps everything organized when things get busy?
Do you take pride in following through-making sure parts are ordered, jobs are scheduled, and nothing falls through the cracks?
Do you go above and beyond to create a great experience for customers?
If so, you may be a great fit for Rocket Cooling in the Upper Keys.
About Us
Rocket Cooling is a fast-growing HVAC company focused on delivering a high-end customer experience through strong communication, organization, and modern technology.
In Key Largo and Tavernier, we are building a tight-knit team that supports both technicians and customers at a high level. This is not a corporate environment with layers of red tape. Our team works closely together, communicates openly, and takes pride in doing things the right way.
Position Overview
We’re looking for a highly organized, customer-focused CSR to support daily operations. This role plays a critical part in keeping jobs moving-handling scheduling, coordinating technicians, ordering parts, and ensuring a smooth experience for every customer.
This is a fast-paced position that requires attention to detail, strong communication, and the ability to manage multiple priorities at once.
Key Responsibilities
- Answer inbound customer calls with professionalism and a positive attitude
- Schedule and dispatch technicians for service, maintenance, and install calls
- Monitor and adjust the schedule throughout the day for efficiency
- Order parts for service and install jobs and follow up to ensure timely delivery
- Track parts and job status to ensure nothing falls through the cracks
- Communicate with technicians to keep them informed and prepared
- Maintain accurate notes and job updates in ServiceTitan
- Assist with warranty processing and coordination when needed
- Proactively follow up with customers on scheduling, parts, and job completion
- Help create a smooth, high-quality experience from first call to job completion
What We’re Looking For
- Experience in HVAC, plumbing, or skilled trades office/dispatch preferred
- Experience with ServiceTitan or similar software is a plus
- Strong organizational and multitasking skills
- Clear and confident communication skills
- Experience with parts ordering, vendor coordination, or warranties is a strong plus
- Detail-oriented with strong follow-through
- Calm, professional, and solution-focused under pressure
- Team-oriented with a strong work ethic
Compensation & Benefits
- Competitive hourly pay based on experience
- Performance-based incentives available
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive, team-oriented environment
- Opportunities for growth as we expand in the Keys
Location Requirements
- Must be located in or near Key Largo / Tavernier, FL or committed to relocating
- Work Location: In person
Join Our Team
If you’re someone who takes pride in organization, follow-through, and delivering a great customer experience, we’d love to talk. Join Rocket Cooling and help us build a strong, reliable team in the Upper Keys.