{"id":239101,"url":"https://alion.io/job/rocketlane-customer-success-manager-us","title":"Customer Success Manager (RoW)","company":{"id":8369,"name":"Rocketlane","domain":"rocketlane.com","url":"https://alion.io/company/rocketlane","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T10:19:12Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T09:14:30Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"About Rocketlane\nRocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.\nOur mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries.\nWe’re a close-knit team of over 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $105M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.\nWhat will you do ?\nThe CSM will play a key role in ensuring customers derive maximum value from the product to help Rocketlane emerge as the default choice in its product category.\nIn this high-impact role, you'll get to:\nCraft and execute on cohesive CS playbooks for key stages across the customer lifecycle such as upcoming renewals, QBRs/EBRs, customers with low health scores, churn/downgrade risk accounts, etc.\n\nEngage strategically with large customers around their goals and objectives and deliver best practices and solutions that will help them accomplish their objectives\n\nDrive expansion and retention\n\nPlan strategically and execute on new initiatives/campaigns, to identify gaps in product usage/adoption across mid-market and Enterprise customer segments and course-correct as conditions warrant\n\nMonitor and closely track product adoption, usage, and overall customer health and deliver findings to the leadership team\n\nMaintain and monitor key metrics across customer segments including NRR, renewals, churn rates, NPS, etc.\n\nProactively assess customer goals and needs, and have a consultative approach to facilitate their success with the product\n\nBe highly creative in devising campaigns that inform and educate and engage customers on the latest product features\n\nHave an experimental and iterative approach to generate a continual and qualified pipeline of renewals\n\nProactively identify and assess expansion opportunities\n\nYou should apply if\n3-5+ years of overall experience with at least 6 years experience in a CS role, preferably in early-stage startup(s)\n\nAbility to apply a good mix of strategic and analytical thinking, business acumen, operational discipline, and strong communication and collaboration skills\n\nA proactive go-getter capable of getting hands dirty and going from idea to execution and pushing the organization to change\n\nExperience in having a data-driven approach, optimizing for the right parameters on the go, and having strong execution capabilities\n\nProven track record in managing multiple stakeholders, identifying key customers, and cross-org collaboration\n\nStrong knowledge of relevant CS tools/technologies shall be a plus\n\nAn open mindset to build and execute with geographically distributed teams from the ground up that consistently deliver outstanding results\n\nYou have explored AI hands-on, built something themselves, and can share a point of view.\n\nWhy join us?\nAt Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:\nImpact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.\n\nWork with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.\n\nCelebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.\n\nLearn and grow: We’re all about learning-and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or\n\nat least tolerate it).\n\nFlexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours-so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).","description_format":"text","description_chars":4114,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Project & Work Management Software"],"lifecycle":[{"event":"open","at":"2026-09-05T10:19:12Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.744,"p_room":0.28,"age_days":66,"expected_fill_days":32,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/rocketlane-customer-success-manager-us","json_url":"https://alion.io/job/rocketlane-customer-success-manager-us.json","meta":{"generated_at":"2026-11-10T12:32:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29058,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8369},"rest":"https://alion.io/mcp/rest/get_company?id=8369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frocketlane-customer-success-manager-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frocketlane-customer-success-manager-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frocketlane-customer-success-manager-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rocketlane-customer-success-manager-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frocketlane-customer-success-manager-us"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":239101}},{"tool":"search_jobs","arguments":{"company":"rocketlane.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":239101},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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