{"id":239108,"url":"https://alion.io/job/rocketlane-senior-ai-implementation-manager","title":"Senior AI Implementation Manager","company":{"id":8369,"name":"Rocketlane","domain":"rocketlane.com","url":"https://alion.io/company/rocketlane","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":191000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cursor","optional":false},{"name":"Lovable","optional":false},{"name":"Postman","optional":false},{"name":"Replit","optional":false},{"name":"Rest API","optional":false},{"name":"Zapier","optional":false},{"name":"Asana","optional":true},{"name":"ClickUp","optional":true},{"name":"Jira","optional":true},{"name":"SQL","optional":true},{"name":"Wrike","optional":true}],"status":"live","first_seen_at":"2026-09-04T10:19:12Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T21:09:24Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"About Rocketlane\nRocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.\nOur mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries.\nWe’re a close-knit team of over 200+ passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.tners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc.\nWhat will you do? (Role Overview)\nAs an AI-Implementation Manager at Rocketlane, you will lead end-to-end onboarding for our largest customers in the US. You’ll run discovery, solution design, configuration, integrations, and go-lives with a strong consultative voice. You’ll guide customers toward best practices, manage escalations when needed, and ensure they get value-fast. This is a high-ownership role designed for our future AI-first Professional Services org, where problem-solving, adaptability, and technical depth are essential.\nWhat You’ll Be Responsible For\nOwn the full onboarding lifecycle for enterprise customers-from kick-off to go-live.\n\nLead requirement-gathering sessions and translate business workflows into Rocketlane configurations.\n\nDesign and guide customers on best-practice implementations, even when that means pushing back or course-correcting.\n\nWork with customer teams (IT, HR, Finance, PMO, Ops) to design integrations with systems like HRMS, CRM, NetSuite, and fintech platforms.\n\nCollaborate with internal teams (Product, Engineering, Solutions) to unblock complex implementations.\n\nManage risks, escalations, and tough conversations with clarity and calm.\n\nAdopt and shape AI-driven workflows to automate routine tasks and improve customer value delivery.\n\nServe as the customer’s trusted advisor on onboarding processes, data flows, and integration patterns.\n\nMust-Have Skills\nTechnical & Integration Skills\nHands-on experience with REST APIs, Webhooks (reading API docs, testing endpoints, and understanding auth flows).\n\nExperience building or supporting custom integrations between SaaS platforms and third-party systems.\n\nStrong understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns.\n\nComfortable working with tools like Postman, Workato, Boomi, Zapier, Make, or other iPaaS solutions.\n\nImplementation Expertise\n5+ years in a customer-facing role at a SaaS company (Implementations / Onboarding / Technical Consulting).\n\nProven ability to run enterprise onboarding projects end-to-end with minimal supervision.\n\nSkilled in conducting discovery, documenting workflows, and translating requirements into system configurations.\n\nAI-First Aptitude\nStrong curiosity and a builder mindset-someone who experiments, prototypes, and learns independently.\n\nComfortable using modern AI-assisted development or scripting tools (e.g., Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows.\n\nDriven to “own your destiny” by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable.\n\nConsultative & Communication Skills\nAbility to be assertive -advise customers on the best approach rather than simply taking requirements.\n\nExperience navigating escalations and difficult conversations with professionalism.\n\nExcellent written and verbal communication; ability to simplify technical concepts.\n\nProblem-Solving & Ownership\nStrong analytical skills with a bias for action-thrives in ambiguity.\n\nHigh ownership mentality: independently unblocks, drives outcomes, and keeps projects moving.\n\nGood-to-Have Skills\nExperience implementing or supporting systems like Salesforce, Workday/BambooHR, NetSuite, ERP/CRM/Finance tools.\n\nBackground in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira, ClickUp, Salesforce PSA).\n\nUnderstanding of SSO/SAML, enterprise IT processes, or data migration.\n\nFamiliarity with SQL for basic data validation.\n\nProject Management certifications (PMP, CSM) or equivalent mindset.\n\nExperience in high-growth SaaS environments.\n\nYou should apply if you:\nLove owning customer outcomes end-to-end.\n\nAre technically curious and enjoy solving integration and workflow problems.\n\nThrive in customer conversations-even the tough ones.\n\nI want to help shape the future of an AI-first Professional Services org.\n\nAre energized by autonomy, impact, and building something that scales.\n\nWhy join us?\nAt Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:\nImpact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.\n\nWork with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.\n\nCelebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. Fromrap videos to team outings, we believe in celebrating big.\n\nLearn and grow: We’re all about learning-and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).\n\nFlexibility and balance: Our team meets in King's Cross Tues-Thurs and we know everyone has their own rhythm. That’s why we offer flexibility around hours-so you can bring your best energy, whether you’re an early bird or a night owl. Pyjamas optional (at least outside the office).\n\nBest-in-Class Benefits:\nComprehensive medical, dental, and vision coverage for full-time employees and their dependents.\n\nIndustry-first HSA benefits.\n\nFlexible Time Off\n\nGenerous 401(k) match to support your financial future.","description_format":"text","description_chars":6031,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Project & Work Management Software"],"lifecycle":[{"event":"open","at":"2026-09-05T10:19:12Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.716,"p_room":0.45,"age_days":47,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/rocketlane-senior-ai-implementation-manager","json_url":"https://alion.io/job/rocketlane-senior-ai-implementation-manager.json","meta":{"generated_at":"2026-10-22T21:40:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6352,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8369},"rest":"https://alion.io/mcp/rest/get_company?id=8369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frocketlane-senior-ai-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frocketlane-senior-ai-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frocketlane-senior-ai-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rocketlane-senior-ai-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frocketlane-senior-ai-implementation-manager"}]}