{"id":84900,"url":"https://alion.io/job/rocketlane-technical-account-manager-us-timezone","title":"Technical Account Manager - US TimeZone","company":{"id":8369,"name":"Rocketlane","domain":"rocketlane.com","url":"https://alion.io/company/rocketlane","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-21T18:37:50Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T02:46:06Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"About the Role\nRocketlane is looking for a highly motivated Technical Account Manager (TAM) to bridge our customers' success with internal excellence. As a TAM, you will combine deep product expertise, technical acumen, and exceptional communication to drive meaningful customer outcomes. You’ll collaborate cross-functionally to address complex needs, articulate feature requests, and develop tailored solutions for customers while building long-term partnerships.\nYou are a trusted advisor with a knack for solving problems and delivering results. Whether it's configuring custom workflows, navigating APIs, or guiding customers through technical challenges, you will help unlock value from Rocketlane’s platform.\nResponsibilities\nTechnical Expertise\nMaster Rocketlane’s product suite to provide unparalleled guidance and support to customers.\n\nConfigure custom workflows and troubleshoot API integrations.\n\nDiagnose and resolve technical challenges to ensure seamless customer experience.\n\nCustomer Engagement\nFoster strong relationships by acting as the primary technical point of contact for strategic customers.\n\nDeliver training sessions to empower customers in using Rocketlane effectively.\n\nEnsure expectations are set and met through transparent communication and actionable insights.\n\nBusiness Alignment\nTranslate customer needs into actionable feedback for Product, Engineering, and other internal teams.\n\nGuide customers in aligning Rocketlane’s solutions to their business objectives.\n\nProvide consulting and prescriptive advice to maximize customer adoption.\n\nTeam Collaboration\nMentor team members to elevate collective performance.\n\nContribute to team morale by leading initiatives that foster process improvements and team collaboration.\n\nActively drive feedback loops with Product and Engineering to enhance Rocketlane’s offerings.\nQualifications\n4-8 years of relevant experience in TAM or Product Consulting roles.\n\nExpertise in managing high-profile customer accounts, with a proven track record of delivering exceptional results.\n\nStrong organizational skills and the ability to manage competing priorities effectively.\n\nStrong solutioning skills with the ability to troubleshoot and resolve complex technical problems.\n\nDeep understanding of APIs, migrations, and SaaS platforms.\n\nDemonstrated ability to translate technical jargon into business-friendly communication.\n\nExcellent written and verbal communication, capable of engaging both technical and non-technical audiences.\n\nExpertise in rapport building, expectation setting, and managing strategic customer relationships.\n\nTraining and presentation skills to effectively communicate solutions and best practices.\n\nConfidence to push back where necessary, balanced by a collaborative approach.\n\nNegotiation skills that drive win-win outcomes.\n\nA natural mentor who inspires and motivates teams to perform at their best.\n\nExperience driving cross-functional initiatives and contributing to process improvements.","description_format":"text","description_chars":2989,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Project & Work Management 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