{"id":2900283,"url":"https://alion.io/job/rockingj-assistant-front-office-manager","title":"Assistant Front Office Manager","company":{"id":3854108,"name":"rockingj","domain":"rockingj.com","url":"https://alion.io/company/rockingj","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":23,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":56000,"period":"year","method":"role_country_seniority_unknown","sample_n":3022},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-18T09:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T15:15:37Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Assistant Front Office ManagerDepartment: Front Office\nExempt/Non-Exempt: Exempt (Salary)\nReports to: Front Office Manager \nPosition Summary\nThe Assistant Front Office Manager supports Front Desk operations and provides direct daily leadership of the Transportation Department. This hands-on role ensures Forbes 5-Star guest service, accurate front office processes, effective driver supervision, fleet readiness, and seamless commercial and private aviation transportation. The position requires proactive planning, sound judgment, precise communication, and adaptability during high-volume and rapidly changing operations.\nFront Office Operations & Leadership\nOversee daily check-in, check-out, arrivals, departures, VIP arrangements, guest requests, and Forbes 5-Star service standards; act for the Front Office Manager when assigned.\nSupervise, schedule, train, coach, and develop Front Desk staff; resolve escalated guest concerns and improve procedures and service consistency.\nMaintain accurate OPERA Cloud guest profiles, reservations, charges, payments, folios, billing reconciliation, and charge routing.\nCoordinate guest needs and daily operational updates with Pre-Arrival, Reservations, Housekeeping, Activities, Spa, Food & Beverage, Maintenance, and other departments.\nTransportation Leadership & Driver Scheduling\nDirect daily Transportation operations, including driver assignments, shift rotations, airport runs, on-ranch coverage, off-property transfers, and high-volume group/buyout movements.\nBuild and adjust driver schedules for early departures, late arrivals, overlapping flights, seasonal staffing changes, and unexpected guest needs; balance long-distance transfers with adequate on-ranch coverage.\nTrain and evaluate drivers on guest interaction, ranch knowledge, safe operation, professional appearance, punctuality, communication, incident response, and documentation; coach performance concerns and assist with hiring and onboarding.\nCommunicate assignments, changes, special requests, and expectations promptly; ensure airport and on-ranch drivers can perform both types of shifts.\nFlight Manifest & Aviation Coordination\nOwn the accuracy and daily maintenance of the flight manifest, including guest and accommodation details, dates, flight numbers, airline or FBO, airport, times, passenger/luggage needs, vehicles, and assigned drivers.\nCoordinate commercial flights through Missoula (MSO) and Bozeman (BZN), and private aviation/FBO movements through Missoula, Butte, Anaconda, Bozeman, and other regional airports.\nContinuously monitor delays, cancellations, diversions, early arrivals, missed connections, and schedule changes; promptly reassign drivers, vehicles, and airport pickups/drop-offs as needed.\nPlan alternatives for diverted or canceled flights, including different airports, revised arrival times, and staffing impacts; keep guests, drivers, Front Desk, Pre-Arrival, and Reservations informed.\nVerify flight and itinerary information before dispatch; review upcoming manifests several days ahead and coordinate simultaneous arrivals/departures with attention to drive times, vehicle capacity, and guest priorities.\nDocument changes, completed assignments, and key guest communications to support continuity across shifts.\nGuest Transportation & Fleet Safety\nEnsure a polished arrival experience from airport pickup through check-in; equip drivers with accurate guest information, accommodation assignments, luggage needs, and special requests.\nCoordinate on-ranch transportation, mobility and accessibility requests, off-property trips, medical needs, and cross-department vehicle use; minimize guest wait times.\nOversee golf cart assignments, guest waivers, and compliance with ranch policies; do not guarantee carts outside approved availability and policy.\nMaintain a clean, fueled, inspected, properly equipped, and ready fleet; enforce pre/post-trip checks, designated parking, vehicle accountability, and timely repair reporting.\nEnsure accidents, vehicle damage, safety incidents, and insurance-related documentation are promptly and accurately reported; reinforce safe driving standards.\nOperational Planning & Communication\nUse occupancy forecasts, group schedules, arrivals/departures, and flight manifests to anticipate staffing, vehicle, and transportation requirements.\nIdentify itinerary discrepancies early; develop contingencies for weather, flight disruptions, vehicle breakdowns, and staffing shortages.\nParticipate in operational meetings, monitor labor and resource use, report department challenges to the Front Office Manager, and help improve systems and procedures.\nQualifications\n2–3 years of Front Office, Guest Services, Transportation Operations, or related hospitality experience, preferably in luxury lodging; supervisory experience and strong driver scheduling/logistics skills.\nAbility to manage complex multi-airport manifests, commercial/private aviation changes, simultaneous transfers, fleet operations, and safety requirements.\nExcellent organization, judgment, guest recovery, attention to detail, communication, and ability to lead under pressure; commitment to Forbes 5-Star service.\nProficiency with Microsoft Office (Excel and Outlook); OPERA Cloud, ALICE, dispatch systems, Montana regional airports/FBOs, hotel billing, and buyout experience preferred.\nValid driver’s license and eligibility to operate company vehicles.\nPhysical Requirements & Scheduling\nAbility to stand/walk for extended periods, work at a computer, and occasionally lift up to 50 pounds.\nFlexible schedule including early mornings, evenings, weekends, holidays, and urgent transportation disruptions as assigned.\nThis description summarizes essential duties and is not exhaustive. Management may assign or reassign responsibilities as business needs change.","description_format":"text","description_chars":5823,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Venues"],"lifecycle":[{"event":"open","at":"2026-10-20T06:03:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":75,"reasons":["conf:3","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/rockingj-assistant-front-office-manager","json_url":"https://alion.io/job/rockingj-assistant-front-office-manager.json","meta":{"generated_at":"2026-10-26T19:33:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854108},"rest":"https://alion.io/mcp/rest/get_company?id=3854108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frockingj-assistant-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frockingj-assistant-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frockingj-assistant-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rockingj-assistant-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frockingj-assistant-front-office-manager"}]}