{"id":1638615,"url":"https://alion.io/job/rockingj-front-desk-agent","title":"Front Desk Agent","company":{"id":3854108,"name":"rockingj","domain":"rockingj.com","url":"https://alion.io/company/rockingj","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philipsburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-10T09:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T19:26:34Z","board_verified":false,"closed_at":"2026-10-14T19:26:34Z","days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"Front desk Agents are the primary liaison between The Ranch and our guests, as agents represent our property to guests throughout their stay. Agents handle arrival and departure procedures, ensuring that Forbes 5-Star standards are met as well as variety of other aspects of guest services. Perhaps most importantly, agents are responsible for managing guest requests by providing the highest possible guest service and product.\nEssential Duties and Responsibilities\nMaintain knowledge of scheduled daily activities, Ranch features and services, accommodations, arrivals and departures, hours of operations for various Ranch outlets, etc. Use this knowledge in performing effective and efficient guest services responsibilities.\nAddress guest concerns, requests and special requirements by facilitating inter-departmental communication to assure guest requests are handled on a timely basis and to the highest standards.\nRelay accurate information to guests regarding local attractions and activities as well as on-site Ranch activities, spa treatments, food and beverage events, etc.\nHelp manage the arrival process by preparing welcome cards, printing registration cards and waivers, performing the check in, and initiating the Ranch property tour in the Granite Lodge. When placing welcome materials in the accommodations, perform a final inspection.\nLearn our Property Management System in order to maintain reservations in-house, review arrivals prior to check in trouble shoot incorrect folio postings, and update guest records.\nManage departure process by checking folio records in advance of departure, posting charges, processing adjustments and package allowances, and answering guests’ final questions.\nPromote teamwork and quality service through daily communication and co-ordinations with other team members.\nEducation/Experience\nHigh School Diploma required\nCollege or University qualifications beneficial.\nCustomer Service experience required\nFront Desk or hotel operations experience preferred.\nAbility to clearly communicate with guests, management and coworkers to their understanding.\nAbility to provide legible written communication.\nProficient in Microsoft Word, Excel and Power Point (required)\nValid driver’s license.\nSpecial Skills/Physical Demand\nAgent will make active efforts to influence events to achieve the delivery of superior customer service to all guests.\nConsiderate of the feelings and needs of other and responds to the needs of others with a sense of urgency.\nWillingness to do what it takes to get the job done right focusing on problem prevention for individual or group efforts.\nAttention to detail that ensures superior performance.\nAbility to perform assignments with minimal supervision and focus attention on details to ensure superior performance.\nAbility to ensure security and confidentiality of guest and company information.\nEffective expression in individual or group situations (includes gestures and non-verbal communication)\nEffective expression of thoughts and messages in written format (includes clarity, grammar, spelling conciseness, etc.)\nActions are consistent with overall Ranch goals and objectives facilitating inter-department and inter-ranch cooperative actions. Ability to work cohesively with co-workers as part of a team.\nThis job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.","description_format":"text","description_chars":3632,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:42:11Z"},{"event":"close","at":"2026-10-14T19:26:34Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/rockingj-front-desk-agent","json_url":"https://alion.io/job/rockingj-front-desk-agent.json","meta":{"generated_at":"2026-10-15T12:00:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18442,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854108},"rest":"https://alion.io/mcp/rest/get_company?id=3854108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frockingj-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frockingj-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frockingj-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rockingj-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frockingj-front-desk-agent"}]}