{"id":3597469,"url":"https://alion.io/job/rockingj-front-office-manager","title":"Front Office Manager","company":{"id":3854108,"name":"rockingj","domain":"rockingj.com","url":"https://alion.io/company/rockingj","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":93,"open_postings":29,"ghost_share":0.034,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philipsburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":389},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T08:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T13:41:59Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Front Office Manager\nPosition Overview\nWe are seeking a highly energetic, service-driven Front Office Manager to lead the daily operations of our Front Desk and Night Audit teams. This individual will serve as a key ambassador of the guest experience, ensuring seamless arrivals, departures, and on-property communication while integrating spa and retail touchpoints into the overall guest journey.\nThe ideal candidate is passionate about luxury hospitality, thrives in a fast-paced environment, and brings a proactive, solutions-oriented leadership style that elevates both team performance and guest satisfaction.\nKey Responsibilities\nFront Office Operation\nOversee all Front Desk and Night Audit operations to ensure a seamless and elevated guest experience from arrival through departure\nMaintain Forbes Five-Star (or equivalent luxury) service standards in all guest interaction\nAct as the primary escalation point for guest concerns, ensuring prompt and effective service recovery\nDrive consistency in check-in/check-out procedures, room readiness, and guest communication\nGuest Experience & Service Culture\nChampion a culture of anticipatory service, attention to detail, and personalized guest engagement \nLead daily briefings/stand-ups to align the team on arrivals, VIPs, and operational priorities\nCollaborate cross-functionally (Housekeeping, F&B, Activities, Spa) to ensure a seamless guest journey\nMonitor guest feedback (internal reports, online reviews) and implement continuous improvement strategies\nLeadership & Team Development\nRecruit, train, coach, and develop Front Desk and Night Audit team members\nFoster a high-energy, positive, and accountability-driven team culture\nConduct regular performance check-ins, coaching sessions, and evaluations\nEnsure all team members are trained in SOPs, service standards, and systems\nFinancial & Administrative Oversight\nManage labor scheduling to align with occupancy and budget expectations\nMonitor departmental expenses and contribute to forecasting and budgeting processes\nEnsure accuracy of nightly audit processes, reporting, and financial reconciliations\nDrive revenue through upselling strategies and operational efficiency\nCompliance & Systems\nEnsure adherence to all company policies, safety protocols, and brand standards\nMaintain accuracy in PMS, POS, and guest profile systems\nOversee Night Audit procedures, ensuring timely and accurate reporting\nQualifications\nMinimum 3–5 years of Front Office leadership experience in luxury hospitality\nStrong knowledge of PMS systems and Night Audit procedures\nDemonstrated leadership skills with a focus on team development and culture building\nExceptional communication, problem-solving, and organizational skills\nAbility to thrive in a fast-paced, guest-focused environment\nCore Competencies\nGuest-Centric Mindset: Passion for delivering exceptional, personalized experiences\nEnergy & Presence: Highly engaging, visible leader who motivates and inspires teams\nAttention to Detail: Maintains high standards across all operational touchpoints\nCollaboration: Works effectively across departments to drive results\nAccountability: Takes ownership of both successes and opportunities\nWhy This Role Matters\nThis role is instrumental in shaping the first and last impression of the guest experience. 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