{"id":2054382,"url":"https://alion.io/job/rockstar-location-manager","title":"Location Manager","company":{"id":3564,"name":"Rockstar","domain":"tryrockstar.com","url":"https://alion.io/company/rockstar","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":59,"ghost_share":0,"stale_share":0.542,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-10T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":171000,"period":"year","method":"role_country_seniority_unknown","sample_n":7523},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-07T22:58:59Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T03:01:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Rockstar is recruiting on behalf of a growing multi-location medspa with a strong brand and devoted community. The client delivers high-quality aesthetic treatments and skincare services and is expanding its locations. They are looking for a Location Manager to take full ownership of their location's day-to-day operations.\nAbout the Role\nThe Location Manager is the heartbeat of their location. They are responsible for ensuring the studio runs smoothly across four areas: Space, People, Process, and Performance. They own the front-of-house experience end-to-end - managing the Patient Coordinators and Medical Assistants, ensuring every client receives an exceptional experience, keeping the space pristine, and making sure every policy is followed. This is a hands-on leadership role. They lead from the floor, not from behind a desk.\nPeople & Team Management\nManage, train, and hold the location team accountable - ensuring everyone meets their goals and delivers a consistently high standard of care and service\nOwn day-to-day scheduling for front desk and MA coverage - ensuring the location is never understaffed or overstaffed\nManage and coordinate provider schedules - optimize booking density, minimize gaps, and align staffing with demand\nLead recruiting and onboarding for new team members at the location, ensuring they are fully trained on systems, scripts, and protocols\nOwn and schedule ongoing team trainings\nConduct regular 1:1s with direct reports, provide coaching, and flag performance concerns to the Regional Manager early\nFoster a positive, professional team culture - address conflicts quickly and fairly\nRun daily huddles and weekly team check-ins to review goals, share updates, and maintain alignment\nClient Experience & Retention\nOwn the end-to-end client experience\nOwn patient retention\nEnsure all client emails, messages, and phone calls are responded to within 24 hours\nHandle client complaints, disputes, and negative reviews - resolve directly when possible, escalate when needed\nProcess & Compliance\nEnsure all company policies and procedures are executed correctly\nAudit transactions regularly for accuracy\nManage inventory - track product levels, place orders, conduct regular counts, and minimize waste or shrinkage\nEnsure the location remains compliant with labor laws - breaks, time-card accuracy, and proper scheduling\nImplement corporate initiatives as directed and report on adoption and results\nPerformance & Financial Accountability\nTrack and drive location KPIs\nReview daily and weekly numbers and take immediate action when metrics are off-track\nIdentify opportunities to increase revenue through upselling, improved booking density, and reduced no-shows/cancellations\nManage the location's labor budget - optimize scheduling to hit payroll targets without sacrificing client experience\nMarketing, Events & Cross-Location Collaboration\nPartner with Marketing and PR to plan and execute in-location events, promotions, and community activations\nWork closely with other Location Managers to share best practices, support each other during busy periods, and maintain a consistent client experience across all locations\nCommunicate location-level insights and client feedback to inform broader marketing and brand strategy\nSpace & Facilities\nEnsure the location is clean, organized, and well-maintained at all times\nConduct daily walk-throughs and enforce opening/closing checklists\nCoordinate repairs and maintenance - submit requests, source vendors, and follow through to completion\nMaintain supply levels for all treatment rooms and front desk\nWhat They're Looking For\n4-6+ years of experience in medspa, aesthetics, beauty, wellness, hospitality, or retail, with at least 2 years in a supervisory or management role\nExperience managing front desk and/or clinical support staff\nExcellent communication skills - written and verbal - with the ability to lead meetings, coach team members, and interface with clients professionally\nStrong organizational skills - they keep a tight operation and nothing slips through the cracks\nA natural leader who leads by example - they are on the floor with their team, not just delegating\nClient-obsessed - they understand that every touchpoint matters and they hold their team to that standard\nComfortable with data - they track KPIs and use them to coach their team and improve performance\nProactive problem solver - they don't wait for things to break; they see an issue, they fix it\nExperience with scheduling/booking platforms (Boulevard preferred), POS systems, and Google Workspace\nBenefits\nHealth, vision, and dental benefits\nPTO\n401K\nGenerous employee discounts on products and services\nComplimentary annual treatments\nOpportunity to grow within a respected, innovative medical aesthetics brand\nBeing part of a team that values intention, integrity, and cutting-edge beauty care","description_format":"text","description_chars":4872,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-10-07T22:58:59Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":37,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/rockstar-location-manager","json_url":"https://alion.io/job/rockstar-location-manager.json","meta":{"generated_at":"2026-10-12T06:46:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3564},"rest":"https://alion.io/mcp/rest/get_company?id=3564"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frockstar-location-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frockstar-location-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frockstar-location-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rockstar-location-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frockstar-location-manager"}]}