School Success Manager (Seasonal)

Rockstar is recruiting for an innovative edtech company dedicated to transforming how schools approach scheduling. Our client is a mission-driven team of former educators and technologists who have built a platform that leverages AI optimization to help schools develop better schedules, save time, and align resources with their academic and staffing priorities. This company partners with districts and charter schools nationwide to unlock efficiencies and support strategic decision-making in education.

Who They Are

This company was founded to build the tool its founders wished they had when working in schools-aiming to save hundreds of hours of wasted time while helping schools develop better schedules that enable their academic, budget, and staffing priorities. The solution addresses the needs of school-based employees who build schedules and central office employees who need visibility into them.

The school schedule reflects values and priorities. With 75 to 90% of a district budget dedicated to personnel, there are few questions more paramount than how staff and students spend their time every day, what positions are needed, how many teachers to hire, and how students will interact with them. Strategic resource allocation across schools, proper access to core courses and electives, and dedicated support to sub-groups begins with the development of a school schedule.

This platform is a home for secondary scheduling, featuring AI optimization and support from a team of former educators who know and have lived scheduling. Not only does the platform save time and headache, it unlocks resources so district and charter leaders can build a schedule that aligns with their vision.

About the Role

As a seasonal School Success Manager, the selected candidate will be at the forefront of the mission to help schools create more effective, equitable, efficient, and innovative schedules. During peak scheduling season, January - July, this individual will work full-time, directly with school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of the platform and support model.

Role & Responsibilities

Seasonal School Success Managers lead all aspects of the customer-facing support model.

Own a portfolio of schools

- Own and manage a portfolio of district and charter school partners through the customer journey

- Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school needs

- Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams

- Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates

- Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities

Implementation leadership

- Drive the end-to-end implementation process for each partner across a portfolio of schools

- Lead onboarding and training for new and returning partners

- Support the data integration process by collaborating with partners’ IT teams and the data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the app)

- Troubleshoot complex technical issues as the external representative of the company, with support from the product & engineering team

- Communicate and coordinate cross-functionally across sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve sales, product, and the overall solution

What They Are Looking For in Candidates

The role requires someone with:

- Meaningful experience developing middle and/or high school schedules

- Willingness to roll up sleeves and work in a scrappy environment

- A desire and flexibility to work seasonally (full-time) from January - July

The following additional experiences would also be a plus:

- Experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals

- Experience in a fast-paced, entrepreneurial environment

Who You Are

- An experienced scheduler: Has lived secondary scheduling and has at least 3 years of experience building and owning a middle and/or high school schedule

- A “school person:” Has worked at least 5 years inside a school, understands the operations and culture of schools, and identifies as such

- Detail-oriented: Meticulously reviews schedules, slides, and other related documents with critical attention to detail

- Strategic: Can take in many different signals, cut through the noise, and deliver for district/CMO and school partners

- Efficient: Excited to build an impactful product in a lean environment, able to handle multiple priorities, tasks, and requests at the same time

- Collaborative: Has experience working across cross-functional teams and is comfortable in an environment requiring constant collaboration with other colleagues

- Passionate about schools: Driven to improve how schools operate and help them use their most precious resources - time, money, and talent - to best serve students

Role Structure

- The position is a seasonal, full-time, salaried position from January through July

- This role does not include health benefits, but does have access to the company's flexible PTO policy