{"id":1027806,"url":"https://alion.io/job/rockwell-automation-customer-support-agent-2","title":"Customer Support Agent","company":{"id":12129,"name":"Rockwell Automation","domain":"rockwellautomation.com","url":"https://alion.io/company/rockwell-automation","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":61,"ghost_share":0.016,"stale_share":0.377,"repost_share":0.082,"time_to_fill_p50_days":26,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aldridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-19T03:50:25Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.\nWe welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!\nJob Description\nLektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We invest and continuously develop within the market.\nWe are looking for for Customer Support Agent.\nAs Customer Support Agent you will focus on managing relationships with existing customers while it supports the external sales team in expanding the customer base. You will act as the main point of contact for customers. You will deliver excellent service through phone and email communication, handling enquiries, providing updates on ongoing orders and repairs. Additionally, you will prepare quotations, process invoices, and arrange collections. You will achieve sales targets, maximising the potential of assigned accounts, and ensuring customers rely on Lektronix for their spare parts and repair requirements. Working with an external salesperson, you will support customers across a wide range of manufacturing industries, from small businesses to large multinational organizations.\nYou will report to Customer Service Team Lead.\nYou will be based you in West Midlands.\nResponsibilities - you will do:\nAchieve sales targets and manage a geographical area to maximise its sales potential.\nMaintain customer relationships.\nMaintain relationships across Lektronix' key accounts.\nSatisfy customers with our services and manage their expectation levels successfully.\nAssess and price all repair and supply jobs, taking into account individual customer's individual needs and future potential.\nDevelop, update and maintain a database of existing and potential customers.\nCoordinate and follow-up on existing leads initiate contact, generate new leads and bring on new customers in an effective and structured manner.\nInterface with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking.\nProvide regular information to assist management with decision-making, Make recommendations to management on business development activity.\nAssist with after sales queries, investigate customer complaints, and ensure that they are dealt with to the customers' satisfaction.\nWork closely with our workshops, escalating issues and relating feedback to customers\nEngage other Customer Services personnel, Regional Sales Managers and/or the Commercial Manager in the specific selling/approach for certain customers.\nProvides information to support effective management of the business to all levels.\nIdentify key issues from information gathered.\nDemonstrate behavior in accordance with Rockwell Automation values.\nAct with highest integrity in all areas.\nThe Essential - you will have:\nMinimum GCSE in English & Mathematics\nAt least 1 year of experience in Customer Care\nThe preferred - you might also have:\nExperience providing detailed troubleshooting and resolutions to users\nAdministrative skills.\nWe Offer:\nComprehensive mindfulness programmes with a premium membership to Calm\nVolunteer Paid Time off available after 6 months of employment for eligible employees\nEmployee Assistance Program\nPersonalised wellbeing programmes through our OnTrack programme\nOn-demand digital course library for professional development\nA collaborative, high-performance engineering environment that values innovation and continuous improvement.\nOpportunities for ongoing learning, certification, and global exposure.\nGreat compensation package and benefits aligned with Rockwell Automation's global standards.\nAnd other attractive local benefits!\nAt Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.\nRockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.","description_format":"text","description_chars":4820,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Sales & Marketing","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-18T12:31:57Z"},{"event":"close","at":"2026-10-02T20:03:43Z"},{"event":"reopen","at":"2026-10-03T11:17:07Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.522,"p_room":0.36,"age_days":41,"expected_fill_days":26,"reasons":["conf:1","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/rockwell-automation-customer-support-agent-2","json_url":"https://alion.io/job/rockwell-automation-customer-support-agent-2.json","meta":{"generated_at":"2026-10-19T06:28:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4129,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12129},"rest":"https://alion.io/mcp/rest/get_company?id=12129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frockwell-automation-customer-support-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frockwell-automation-customer-support-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frockwell-automation-customer-support-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rockwell-automation-customer-support-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frockwell-automation-customer-support-agent-2"}]}