{"id":1202759,"url":"https://alion.io/job/rockwell-automation-deployment-support-technician-robotics-3","title":"Deployment Support Technician - Robotics","company":{"id":12129,"name":"Rockwell Automation","domain":"rockwellautomation.com","url":"https://alion.io/company/rockwell-automation","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":46,"ghost_share":0,"stale_share":0.457,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Fort Wayne, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":44},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Linux","optional":false},{"name":"Ubuntu","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-24T21:54:42Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T19:03:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.\nWe welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!\nJob Description\nAs the Deployment Support Technician, you will partner closely with Project Management, Systems Engineering, and Operations teams to deliver exceptional outcomes for end-users, channel partners, and OTTO. You play a critical role in supporting system deployments, go-live activities, post-deployment optimization, and long-term operational stability for complex AMR solutions. You will work directly within customer production environments, performing troubleshooting, system validation, issue resolution, and user support to ensure reliable and efficient operation of deployed systems. Your success requires a strong technical aptitude, a customer-first mindset, and the flexibility to support varying shifts, extended hours, nights, and weekends when customer operations demand it. We offer a unique opportunity to become a trusted advisor to some of OTTO's most strategic customers, working alongside industry-leading manufacturing and automation organizations. Your primary objective will be to create customer confidence by maximizing system uptime, resolving technical challenges, and helping customers realize the full value of their automation investment. While this is a remote-based position, you will be intentionally located near key customer and strategic deployment sites to enable rapid on-site support when needed. You are expected to regularly engage at customer facilities for deployments, go-lives, troubleshooting, and operational support activities. Travel to customer locations is considered part of the role, while routine support within your local area is expected as needed to meet customer and business requirements. You will report to Lead, Systems Engineering.\nPrimary Responsibilities:\nSupport on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.\nComplete acceptance testing, document results, and help resolve readiness gaps before go-live.\nRespond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.\nConduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.\nDeliver training to customer personnel on system operations, maintenance, and best practices.\nCoordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.\nManage AMR fleet status, help track repairs, and support documentation updates.\nCommunicate with customer teams, ensuring visibility into deployment status and issue resolution.\nSupport after-hours or on-call coverage as required during the project.\nThe Essential: You will have:\nHigh school diploma or GED required.\nLegal authorization to work in US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.\nAbility to travel across the U.S. and Canada (60-70% of the time).\nValid, unrestricted driver's license.\nThe Preferred - You Might Also Have:\nTypically requires a minimum of 1 yearof related experience.\nAssociate's degree in electrical engineering technology, Industrial Automation, Mechanical, Mechatronics, Robotics, Computer Engineering Technology, or related field.\n2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline.\nHands-on mechanical and electrical troubleshooting skills.\nBasic familiarity with Linux (Ubuntu).\nWorking knowledge of networking concepts, including Ethernet, Wi-Fi, IP addressing, and general connectivity troubleshooting.\nExperience with AMR/AGV systems integration.\nExperience working directly with clients and end-users in operational environments.\nExperience training users on automated equipment or software.\nWhat We Offer:\nHealth Insurance including Medical, Dental and Vision\n401k\nPaid Time off\nParental and Caregiver Leave\nFlexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.\nTo learn more about our benefits package, please visit at www.raquickfind.com.\nFor this role, the Base Salary Compensation is from $50,960.00 - 76,440.00 USD with an annual target bonus of 4% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.\nAt Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.\nThis position is part of a job family. Experience will be the determining factor for position level and compensation.\nWe are an Equal Opportunity Employer including disability and veterans.\nIf you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.","description_format":"text","description_chars":5805,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-09-24T21:54:42Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/rockwell-automation-deployment-support-technician-robotics-3","json_url":"https://alion.io/job/rockwell-automation-deployment-support-technician-robotics-3.json","meta":{"generated_at":"2026-09-26T00:18:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":224,"day_limit":5000,"remaining_today":4776,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}