{"id":1563847,"url":"https://alion.io/job/rockwell-automation-remote-support-engineer-2","title":"Remote Support Engineer","company":{"id":12129,"name":"Rockwell Automation","domain":"rockwellautomation.com","url":"https://alion.io/company/rockwell-automation","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":68,"ghost_share":0.029,"stale_share":0.412,"repost_share":0.088,"time_to_fill_p50_days":22,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santo Domingo, Dominican Republic"],"countries":["DO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":99000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T19:42:06Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.\nWe welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!\nJob Description\nSummary:\nYou will have experience supporting industrial automation products and technologies, including Rockwell Automation sensing, control, and communication solutions. Experience with photoelectric sensors, proximity sensors, RFID, code readers, industrial networking, PLC programming, and machine automation is.\nThe Remote Support Engineer will support Rockwell Automation products and technologies such as:\nPhotoelectric Sensors\nProximity Sensors\nVision Sensors\nRFID Systems\nIndustrial Code Readers and Scanners\nEncoders\nCondition Monitoring and Condition Sensing Solutions\nBasic Logix PLC Programming\nIndustrial Communication Protocols including EtherNet/IP, IO-Link, DeviceNet, and EtherNet/IP In-Cabinet\nIndustrial Networking and Automation Systems\nOther core Rockwell Automation products and technologies\nResponsibilities\nRespond to situations where first-line product support has been unable to isolate or resolve issues involving industrial automation hardware, software, or communications networks.\nReport design, reliability, maintenance, and software-related concerns to product engineering and development teams.\nProvide technical support to customers and users of advanced industrial automation products and solutions.\nSupport Rockwell Automation's portfolio of industrial control and sensing products, including Sensors, Safety Components, Code Readers, RFID, Encoders, Vision Systems, Condition Monitoring solutions, and industrial networking technologies.\nProtocols such as EtherNet/IP, IO-Link, DeviceNet, and related automation technologies.\nBe a trusted technical advisor and company liaison to customers across multiple product families and product applications.\nManage customer interactions by setting expectations, documenting troubleshooting activities, capturing resolutions within service management systems, and providing follow-up.\nApply Knowledge-Centered Service (KCS) practices to improve knowledge sharing and customer success.\nDevelop technical notes, troubleshooting guides, knowledge articles, training materials, videos, and other documentation designed to improve customer satisfaction and reduce support effort.\nCollaborate with sales teams, engineering teams, product managers, and team members to address customer challenges and improve product adoption.\nParticipate in after-hours and weekend support rotations.\nWorking Conditions\nOur needs and staffing requirements may require evening, weekend, and on-call support.\n Hybrid Work Model: You will follow a hybrid work model with designated in-office days on Monday, Tuesday, and Thursday. Following successful onboarding, employees may be eligible to work remotely for up to three days per week. (if business conditions allows it).\nThe Essentials - You Will Have:\nBachelor's degree in any of the following: Electronics Engineering, Electrical Engineering, Electromechanical Engineering, Mechatronics Engineering, Telematics Engineering, or a related technical discipline. We may consider equivalent technical education with relevant industrial automation experience.\nBilingual English and Spanish language skills.\nThe Preferred - You Might Also Have:\nOne or more years of experience supporting industrial automation, industrial controls, sensing technologies, machine automation, or industrial networking products.\nI have experience working with Rockwell Automation and Allen-Bradley products. These products include Safety Components, Relays, Contactors, Overload Relays, Guard Link, and Soft Starters. Additionally, I have worked with Variable Frequency Drives (VFDs), Logix Controllers, PLC Programming, Circuit Breakers, Circuit Protection products, and Motor Starters.\nExperience troubleshooting sensors, RFID systems, industrial code readers, IO-Link devices, EtherNet/IP networks, and related automation technologies.\nPrevious experience providing technical support for industrial products, control software, or automation solutions.\nExperience working directly with customers, distributors, OEMs, systems integrators, engineering teams, and sales organizations.\nTroubleshooting, and problem-solving skills.\nDemonstrated customer focus and exceptional technical support experiences.\nWe offer a Hybrid Work Model that provides eligible employees the opportunity to work remotely up to three days per week following successful onboarding and when our needs permit.#LI-Hybrid.\nWork between 9AM to 6PM with some evenings and weekend support.\nWhat we offer:\nTransportation allowance or gas allowance.\nLunch allowance.\nComplementary medical insurance.\nPersonal hours.\nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.\nRockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.","description_format":"text","description_chars":5754,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Dominican Republic","iso":"DO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-10-01T05:23:01Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.749,"p_room":0.9,"age_days":12,"expected_fill_days":22,"reasons":["conf:4","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/rockwell-automation-remote-support-engineer-2","json_url":"https://alion.io/job/rockwell-automation-remote-support-engineer-2.json","meta":{"generated_at":"2026-10-12T22:57:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12129},"rest":"https://alion.io/mcp/rest/get_company?id=12129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frockwell-automation-remote-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frockwell-automation-remote-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frockwell-automation-remote-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rockwell-automation-remote-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frockwell-automation-remote-support-engineer-2"}]}