{"id":3380638,"url":"https://alion.io/job/rockwool-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1766142,"name":"Rockwool","domain":"rockwool.com","url":"https://alion.io/company/rockwool-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":49,"ghost_share":0,"stale_share":0.98,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T02:24:01Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Rockfon, a division ofROCKWOOL Group, is seeking a Customer Service Representative, based in our Chicago office, to join our team!\nOffice address: 4849 S. Austin Ave., Chicago, IL 60638\n**Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.**\nOur Customer Service Representatives are the heartbeat of our business. You'll work alongside our exceptional Sales team to build lasting relationships with customers, distributors, architects, and internal stakeholders who depend on us every day.\nReady to help build a better future for generations to come?\nIn an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.\nJoin us and make a difference!\nYour Future Team\nAs a Customer Service Representative, you are the voice and backbone of our Ease of Doing Business commitment. Working as part of a 5-person team, you will remove obstacles, simplify interactions, and create frictionless experiences for both our customers and internal Sales partners.\nWhat You Will Be Doing\nYou'll have real impact from day one. Every interaction matters, and you'll see the direct results of your work in customer satisfaction and business growth. If you thrive on helping people, solving problems, and being part of a team that truly cares about excellence, this is your opportunity to:\nOwn the customer experience - Process phone/email orders and handle inquiries via phone and email with professionalism and care\nBe a product expert - Answer detailed questions about our offerings and provide real-time availability updates\nStay organized and proactive - Track orders, expedite shipments, and follow up to ensure every customer feels valued\nBuild relationships that matter - Develop genuine connections with customers while representing our brand with integrity and enthusiasm\nCollaborate across teams - Work hand-in-hand with Sales, Logistics, Product Management, and Production to keep everything running smoothly\nProblem-solve like a pro - Use your decision-making skills to identify customer needs and resolve issues quickly and effectively\nGrow your expertise - Master our services, products, and procedures to become a trusted resource for customers and colleagues alike\nContribute to team success - Help drive departmental goals while supporting a collaborative, high-performing environment\nWhat You Bring\nAssociates or Bachelor’s Degree preferred; relevant experience in lieu of education\n2+ years customer service and order entry experience\nProficiency in MS Office - Word and Excel and SAP a plus\nExcellent communication skills both written and verbal\nWork collaboratively with both internal teams and customers\nBilingual in Spanish a plus\nWhat We Offer\nCompetitive Pay & Benefits from Day 1: Comprehensive medical, dental, and vision plans.\n401K Match: Up to 6%\nPaid Time Off: Generous PTO, 12 paid holidays, and parental leave.\nEducational Assistance & Career Growth: Invest in your future.\nWellness Perks: Fitness reimbursement and EAP access.\nSafety First: Company-provided PPE and programs to keep you protected.\nThe annual salary range for this role is $63,000 - $70,000. Your base salary is determined based on location, experience and the pay of employees in similar positions.\nWho We Are\nWe are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with 12,000 employees, located in 37 countries with 45 manufacturing facilities, all focused on one common purpose -to release the natural power of stone to enrich modern living.\nSustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.\nThis role is part of ourRockfon business, a division of ROCKWOOL Group. Rockfon delivers comprehensive ceiling system solutions, integrating stone wool and specialty metal ceiling panels with Chicago Metallic suspension systems, providing high-quality, sustainable offerings to our customers. To learn more, visit www.rockfon.com.","description_format":"text","description_chars":4442,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T04:57:52Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.623,"p_room":1,"age_days":5,"expected_fill_days":32,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/rockwool-customer-service-representative-2","json_url":"https://alion.io/job/rockwool-customer-service-representative-2.json","meta":{"generated_at":"2026-11-01T08:06:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1766142},"rest":"https://alion.io/mcp/rest/get_company?id=1766142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frockwool-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frockwool-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frockwool-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rockwool-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frockwool-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3380638}},{"tool":"search_jobs","arguments":{"company":"rockwool.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3380638},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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