{"id":4171667,"url":"https://alion.io/job/rofim-chargee-de-support-n1","title":"Chargé(e) de support N1","company":{"id":4539185,"name":"ROFIM","domain":null,"url":"https://alion.io/company/rofim-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Madagascar"],"countries":["MG"],"hiring_countries":["MG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T05:46:19Z","employer_posted_date":null,"last_verified_at":"2026-10-13T05:46:19Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Vous aimez aider les utilisateurs, résoudre des problèmes et évoluer dans un environnement à la croisée de la technologie et de la santé ? \nROFIM recrute un(e) Chargé(e) de Support N1 pour renforcer son équipe et accompagner ses utilisateurs au quotidien dans l’utilisation de sa plateforme. \nVotre rôle : être au cœur de la relation avec nos utilisateurs, leur apporter une assistance efficace afin de garantir une expérience utilisateur fluide, résoudre les incidents de premier niveau et assurer la bonne remontée des problématiques aux équipes concernées. \nVous ferez partie de l’équipe support et travaillerez en étroite collaboration avec les équipes account manager , technique et produit. \nMissions principales\nRépondre aux demandes des utilisateurs par email et téléphone \n\nDiagnostiquer et résoudre les incidents de premier niveau \n\nCréer, qualifier et suivre les tickets de support \n\nAccompagner les utilisateurs dans leur prise en main de la plateforme \n\nAssurer le suivi des demandes jusqu’à leur résolution \n\nIdentifier les bugs et les faire remonter \n\nParticiper à l’amélioration continue du support \n\nProfil recherché\nNous recherchons une personne : \nAyant une première expérience en support client, helpdesk ou assistance utilisateur \n\nDotée d’une excellente communication écrite et orale en français \n\nPédagogue, patiente et orientée solution \n\nOrganisée et rigoureuse \n\nAutonome et capable de travailler efficacement en 100 % remote \n\nÀ l’aise dans le travail en équipe à distance \n\nUne expérience dans le secteur de la santé est un plus. \n\nROFIM recrute : Chargé(e) de support N1, Freelance, en télétravail depuis Madagascar.\nResponsabilitésRépondre aux demandes des utilisateurs par email et téléphone \n\nDiagnostiquer et résoudre les incidents de premier niveau \n\nCréer, qualifier et suivre les tickets de support \n\nAccompagner les utilisateurs dans leur prise en main de la plateforme \n\nAssurer le suivi des demandes jusqu’à leur résolution \n\nIdentifier les bugs et les faire remonter \n\nParticiper à l’amélioration continue du support\nProfil recherchéNous recherchons une personne : \n\nAyant une première expérience en support client, helpdesk ou assistance utilisateur \n\nDotée d’une excellente communication écrite et orale en français \n\nPédagogue, patiente et orientée solution \n\nOrganisée et rigoureuse \n\nAutonome et capable de travailler efficacement en 100 % remote \n\nÀ l’aise dans le travail en équipe à distance \n\nUne expérience dans le secteur de la santé est un plus.","description_format":"text","description_chars":2497,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Madagascar","iso":"MG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T14:37:41Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.735,"p_room":0.55,"age_days":30,"expected_fill_days":27,"reasons":["seen:30","win:tail"],"computed_at":"2026-11-12T22:58:33Z"},"pay":null,"html_url":"https://alion.io/job/rofim-chargee-de-support-n1","json_url":"https://alion.io/job/rofim-chargee-de-support-n1.json","meta":{"generated_at":"2026-11-12T22:58:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48583,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4539185},"rest":"https://alion.io/mcp/rest/get_company?id=4539185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frofim-chargee-de-support-n1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frofim-chargee-de-support-n1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frofim-chargee-de-support-n1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rofim-chargee-de-support-n1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frofim-chargee-de-support-n1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4171667}},{"tool":"search_jobs","arguments":{"company":4539185,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4171667},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}