{"id":1878100,"url":"https://alion.io/job/rogers-capital-customer-experience-officer","title":"Customer Experience Officer","company":{"id":177454,"name":"Rogers Capital","domain":"rogerscapital.mu","url":"https://alion.io/company/rogers-capital","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port Louis, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"Are you passionate about delivering exceptional customer service? 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Join us in delivering top-notch customer experiences. \n\nRole & Responsibilities:\nAnswer to customer' s queries through incoming calls and mail\nOn boarding of application on available platform.\nManage all incoming calls efficiently\nResolve product or service problems by clarifying the customer's complaint and explain the best solution to solve the problem, follow up until resolution\nProvide accurate, valid and complete information by using the right method/tools provided by the company\nBuild sustainable relationship of trust through open and interactive communication with customers and peers\nAct as the company's first point of contact\nMake recommendations to management to improve customer experience\nCreate and maintain reports about customer interactions\n\nSkills & Qualifications:\nHSC Level or equivalent\nCustomer-oriented and professional attitude\n3 years’ work experience in a client facing environment is mandatory\nCan communicate easily (Verbal & Written) in French and English\nComputer literate (well versed with Microsoft Tools)\nHighly motivated and enthusiastic\nAbility to multitask and be flexible","description_format":"text","description_chars":1400,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Custody & Fund Administration","Accounting & Bookkeeping Services"],"lifecycle":[{"event":"open","at":"2026-10-04T22:48:53Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":0.6,"p_active":0.754,"p_room":0.55,"age_days":34,"expected_fill_days":31,"reasons":["seen:34","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/rogers-capital-customer-experience-officer","json_url":"https://alion.io/job/rogers-capital-customer-experience-officer.json","meta":{"generated_at":"2026-11-05T09:07:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11600,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177454},"rest":"https://alion.io/mcp/rest/get_company?id=177454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frogers-capital-customer-experience-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frogers-capital-customer-experience-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frogers-capital-customer-experience-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rogers-capital-customer-experience-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frogers-capital-customer-experience-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1878100}},{"tool":"search_jobs","arguments":{"company":"rogerscapital.mu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1878100},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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