{"id":4226565,"url":"https://alion.io/job/rogers-communications-delivery-manager","title":"Delivery Manager","company":{"id":58058,"name":"Rogers Communications","domain":"rogers.com","url":"https://alion.io/company/rogers-communications","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. John's, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MPLS","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T15:08:37Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!\nThe Delivery Manager is accountable to develop, lead, and project manage the service delivery POD model strategy that is required to fulfill the technical solution that has been designed for Rogers customers. Focus on leading a seamless transition of the technical solution from the Sales organization into the Customer Implementation team. Identify and resolve issues that may impede the progress of the delivery process and engage personally with the customer to establish expectations and provide formal updates on progress.\nResponsibilities:\nOnboarding new large customer deployments and managing customer expectations from start to finish.\nFocus on improving service delivery and customer experience by assuming overall accountability of the end to end implementation of the customer’s service solution\nAbility to gather order information to perform order entry into the Rogers systems and project managing the components of an order from order receipt to billing\nTake responsibility for the customer experience by ensuring appropriate engagement takes place throughout the process, acting as a central point of contact for the customer - as well as for Sales\nLeads the daily stand up calls with the Customer implementation teams to drive collaboration activities across multiple roles and varying expertise - both early and throughout the provisioning process to proactively address challenges that may impact the timely delivery of service\nProvide coaching and support to the various roles that make up the project delivery team engaged in enabling a customer’s service solution\nCreate and manage constructive relationships with team members, subject matter experts, stakeholders and other members of the organization.\nMake critical business decisions to meet customer expectations.\nUnderstanding senior management’s business strategy and providing project related recommendations for cost effective service delivery\nUnderstand issues (Technical, process etc) and works to remove roadblocks across all operational areas to ensure an executable order is enabled at each stage of the provisioning process in order to deliver timely service to the customer\nIdentify obstacles/conflicts and evaluate, recommend and implement workable solutions. Escalate issues to the appropriate levels within the organization to mitigate risks and keep delivery on track.\nMakes commitments on customer delivery dates and is measured on accuracy\nActive WIP management, Monthly revenue forecasting\nDevelops Project Plan, Schedule as required\nProvide Executives and Management with timely reporting on implementation progress, issues, risks and containment /get well plans.\nDevelop and conduct presentations to various levels of Management as required.\nQualifications:\nUnderstand the fundamentals and be able to implement integrated project/program strategies, PMP an asset.\nUniversity Degree plus professional certification (e.g. Computer Science, Commerce, CA, PEng, CGA, B. Ed., LLB, etc.)\nPost-Secondary degree in Engineering or other related technical discipline or equivalent combination of education or experience\nKnowledge of Ethernet technology and topology, IP technology, SIP, MPLS.\nSolid understanding of telecommunications services and equipment. \nThree - five years’ experience in a telecommunications operation related field or environment\nKnowledge of Rogers Business services, products and procedures \nPost-Secondary education in a related technology or telecommunications field.\nITIL Certification is an asset.\nProficient in Microsoft Word and Excel.\nProven ad demonstrated leadership skills.\nDemonstrated excellent communication with technical and management staff, both verbal and written.\nA strong sense of teamwork and willingness to work in an ever-changing environment.\nExcellent presentation and communication skills.\nEntrepreneurial attitude and an ability to work with little supervision in a fast-paced environment. \nStrong organizational skills \nSoftware skills: Microsoft Office, AS400, INSIS, Salesforce\nMust be self-motivated, creative and able to work as part of a team \nCore Competencies: Customer Focus; Teamwork; Communication; Accountability; Innovation\nBilingualism (English & French) is an asset.\nTo protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.\nSchedule: Full time\nShift: Variable\nLength of Contract: Not Applicable (Regular Position)\nWork Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC\nTravel Requirements: Up to 10%\nBackground Check(s) Required: Criminal Record and Credit Check\nPosting Category/Function: Project Management & Coordination\nRequisition ID: 344997\nTo support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.\nAt Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.\nPosting Notes: Corporate","description_format":"text","description_chars":6735,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadcasting","Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-13T08:11:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-11-13T20:17:29Z"},"pay":null,"html_url":"https://alion.io/job/rogers-communications-delivery-manager","json_url":"https://alion.io/job/rogers-communications-delivery-manager.json","meta":{"generated_at":"2026-11-13T20:17:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58058},"rest":"https://alion.io/mcp/rest/get_company?id=58058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frogers-communications-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frogers-communications-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frogers-communications-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rogers-communications-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frogers-communications-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4226565}},{"tool":"search_jobs","arguments":{"company":"rogers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4226565},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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