{"id":1682199,"url":"https://alion.io/job/rogers-communications-sr-analyst-wireline-ecommerce","title":"Sr Analyst, Wireline eCommerce","company":{"id":58058,"name":"Rogers Communications","domain":"rogers.com","url":"https://alion.io/company/rogers-communications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":133},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Dynatrace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-25T07:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-22T09:38:09Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:\nWho we're looking for:\nReporting to the Manager, Wireline eCommerce, the Senior Analyst supports the delivery and optimization of digital experiences across Rogers.com and the Rogers mobile app. The role focuses on enhancing customer buyflows, driving digital sales, improving conversion, and ensuring a seamless end-to-end customer experience. Working closely with Product, Design, Engineering, QA, Analytics, and Delivery teams, the Senior Analyst manages requirements, backlogs, documentation, dependencies, risks, defects, and release activities to ensure successful product delivery.\nThe role also leads QA performance reporting and operational insights, tracking quality metrics, testing outcomes, defect trends, and release readiness to improve product health and customer experience.This hands-on role combines product coordination, stakeholder management, eCommerce optimization, and performance reporting. The ideal candidate is organized, detail-oriented, data-driven, and passionate about digital experiences, with an interest in growing into a Product Manager role.\nWhat you'll do:\nProduct Ownership & Delivery:Support the end-to-end delivery and optimization of Wireline eCommerce experiences across Rogers.com and the Rogers mobile app, with a focus on customer acquisition and self-serve buyflows.\nTranslate business objectives and customer needs into detailed requirements, epics, user stories, acceptance criteria, and release plans.\nManage and prioritize the product backlog to ensure work is aligned with business priorities, customer impact, and delivery timelines.\nPartner with Product Managers, UX, Engineering, QA, Analytics, and Delivery teams to successfully deliver product enhancements and new capabilities.\nIdentify dependencies, risks, and blockers, escalating issues proactively and helping drive timely decisions.\n\nWireline Buyflow Optimization:Support the continuous improvement of Wireline customer journeys by identifying friction points, usability issues, and opportunities to improve conversion and customer experience.\nMaintain product documentation, business rules, process flows, and requirements to support efficient execution across teams.\nWork closely with stakeholders to capture enhancement opportunities and translate them into actionable product requirements.\nAssist with backlog refinement, sprint planning, and prioritization activities to ensure development teams have clear and well-defined requirements.\nDevelop a strong understanding of Rogers' Wireline acquisition and self-serve customer journeys\n\nQA Performance Reporting & Release Excellence:Own QA performance reporting across the Wireline digital portfolio, providing visibility into testing progress, defect trends, release quality, and overall delivery health.\nTrack and analyze key quality metrics, including defect volume, defect leakage, test execution progress, release readiness, and post-launch performance.\nPartner with QA teams to identify recurring quality issues, recommend process improvements, and support continuous improvement initiatives.\nCreate and maintain dashboards and reporting that provide stakeholders with clear visibility into product quality and release performance.\nSupport launch readiness activities, including testing validation, defect management, sign-offs, production verification, and post-launch monitoring.\n\nCross-Functional Collaboration:Work closely with Design, Engineering, QA, Analytics, Content, Marketing, and Delivery teams to ensure successful execution of product initiatives.\nParticipate in design reviews, sprint ceremonies, requirement walkthroughs, defect triage sessions, user acceptance testing, and release planning activities.\nHelp ensure that customer experience, business objectives, technical requirements, and quality standards remain aligned throughout the product lifecycle.\nBuild strong working relationships across teams and act as a key point of coordination between business and technology stakeholders.\n\nReporting & Stakeholder Communication:Prepare project status updates, delivery summaries, and performance reports for leadership and key stakeholders.\nCommunicate project progress, risks, dependencies, decisions, and next steps in a clear and concise manner.\nCoordinate meetings, action items, and follow-ups to ensure accountability and execution across teams.\nLeverage data and insights to support product recommendations and prioritization decisions.\n\nContinuous Improvement & Professional Development:Contribute to improvements in product delivery processes, team efficiency, and operational execution.\nIdentify opportunities to streamline workflows, improve collaboration, and enhance delivery quality.\nStay current on digital commerce trends, customer experience best practices, and product management methodologies.\nContinuously build expertise in digital product management, Wireline eCommerce, customer journey optimization, and digital quality assurance to prepare for future Product Manager opportunities.\n\nWhat you bring:\nBachelor's degree in Business, Technology, Computer Science, Engineering, Marketing, Analytics, or a related discipline.\n+2 years of experience in digital product management, eCommerce, business analysis, project delivery, digital experience, or a related technology role.\nExperience supporting web and mobile digital products throughout the product lifecycle, from requirements gathering through launch and post-launch support.\nWorking knowledge of Agile delivery methodologies, including backlog management, sprint planning, story refinement, defect management, user acceptance testing, and release coordination.\nExperience with Jira, Confluence, Microsoft Office, and other product management and collaboration tools.\nStrong analytical and problem-solving skills with the ability to leverage data and insights to support product decisions and prioritization.\nExperience creating, maintaining, or supporting QA performance reporting, release metrics, defect reporting, delivery dashboards, or operational reporting.\nStrong communication, stakeholder management, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.\nExperience with website and mobile app experiences, digital buyflows, eCommerce platforms, telecommunications, or subscription-based products is considered an asset.\nExperience with digital analytics and customer experience platforms such as Adobe Analytics, Google Analytics, Quantum Metric, Dynatrace, Power BI, Tableau, or similar tools, with the ability to leverage data and insights to identify customer journey opportunities, support product decisions, and measure digital performance.\nWhat’s in it for you?\nWe believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:\nCompetitive salary & annual bonus\nCompetitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.\nDiscounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.\nPaid time off for volunteering\nCompany matching contributions to charities you support\nGrowth & Development Opportunities:My Path: self-driven career development program\nRogers First: priority in applying to internal roles of interest\n\nWellness Programs:Homewood employee & family assistance program\nCognitive Behavioural Therapy (CBT) & Virtual therapy sessions\nLow or no-cost fitness membership.\n\nOur commitment to the environment and diversity:Work for an organization committed to environmental protection\nStrong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.\n\nTo protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.\nSchedule: Full time\nShift: Day\nLength of Contract: Not Applicable (Regular Position)\nWork Location: 1 Mount Pleasant (083), Toronto, ON\nTravel Requirements: Up to 10%\nBackground Check(s) Required: Criminal Record and Credit Check\nPosting Category/Function: Technology & Information Technology\nRequisition ID: 340177\nTo support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.\nAt Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.\nPosting Notes: Technology","description_format":"text","description_chars":10372,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Professional development","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment"],"lifecycle":[{"event":"open","at":"2026-10-02T09:47:44Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.728,"p_room":0.55,"age_days":26,"expected_fill_days":21,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/rogers-communications-sr-analyst-wireline-ecommerce","json_url":"https://alion.io/job/rogers-communications-sr-analyst-wireline-ecommerce.json","meta":{"generated_at":"2026-10-22T12:39:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11245,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58058},"rest":"https://alion.io/mcp/rest/get_company?id=58058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frogers-communications-sr-analyst-wireline-ecommerce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frogers-communications-sr-analyst-wireline-ecommerce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frogers-communications-sr-analyst-wireline-ecommerce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rogers-communications-sr-analyst-wireline-ecommerce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frogers-communications-sr-analyst-wireline-ecommerce"}]}