{"id":2657194,"url":"https://alion.io/job/rogers-communications-technical-specialist","title":"Technical Specialist","company":{"id":58058,"name":"Rogers Communications","domain":"rogers.com","url":"https://alion.io/company/rogers-communications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Markham, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":1387},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"FortiGate","optional":true},{"name":"ITIL","optional":true},{"name":"Salesforce","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-27T09:03:45Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!\nThe Technical Specialist, Rogers Business Managed Service is responsible for the day-to-day monitoring, support, troubleshooting, and administration of Cisco Meraki and Fortinet managed networking solutions for Rogers Business customers. The role helps maintain service availability, supports timely incident restoration, and delivers a consistent customer experience across managed Wi-Fi, firewalls, switching, SD-WAN, network security, and proactive monitoring services.\nThe specialist works closely with customers, internal technical teams, service delivery partners, Cisco Meraki Support, and Fortinet Support to investigate incidents, complete approved service changes, maintain technical records, and identify opportunities to improve service performance.\nKey Responsibilities\nIncident Management & Technical Support\nProvide frontline technical support for Cisco Meraki and Fortinet solutions within Rogers Business Managed Service customer environments.\n\nTroubleshoot connectivity, routing, switching, wireless, firewall, VPN, SD-WAN, and security-related incidents.\n\nManage incidents from initialdiagnosis through service restoration and resolution while maintainingclear ownership and communication.\n\nEscalate complex or high-impact issues appropriately and coordinate with Cisco Meraki Support, Fortinet Support, and internal technical teams.\n\nDocument troubleshooting activities, customer communications, actions taken, and resolution details inthe approved ticketing platform.\n\nParticipate in major incident and service restoration activities when required.\n\nMonitoring & Service Assurance\nMonitor customer environments using the Cisco Meraki Dashboard, FortiManager, FortiAnalyzer, eView, and approved internal monitoring tools, as applicable to the supported service.\n\nRespond to alarms, alerts, security events, and service-impacting conditions in accordance withestablished operating procedures.\n\nIdentifyrecurring issues, emerging trends, and potential service risks, and recommend corrective actions.\n\nPerform assigned customer health checks, alarm validation, configuration reviews, and proactive service improvement activities.\n\nSupport approved firmware and security updates, patching, maintenance activities, equipment refreshes, and other operational initiatives across Meraki and Fortinet environments.\n\nConfiguration & Customer Requests\nComplete approved moves, adds, changes, and deletions within the defined Rogers Business Managed Service scope.\n\nComplete approved configuration changes for wireless SSIDs, firewallpolicies, VPN settings, SD-WAN, network policies, user access, guest Wi-Fi, web filtering, application control, and intrusion prevention services.\n\nSupport Day 2 operational onboarding, implementation handoff, and service-transition activities.\n\nMaintain accuratecustomer network diagrams, configuration records, support notes, and internal documentation.\n\nEnsure changes are completed accurately, validated, and documented in accordance withchange-management requirements.\n\nOperational Excellence\nContribute to knowledge articles, troubleshooting guides, standard operating procedures, and team training materials.\n\nIdentifyopportunities to improve workflows, monitoring, ticket quality, automation, and the customersupport experience.\n\nCollaborate with peers and senior technical resources to improve team capability and operational consistency.\n\nParticipate in new-product readiness, pilot activities, and continuous-improvement initiatives.\n\nMaintain current technical knowledge through training, certification, and hands-on learning.\n\nQualifications\nRequired Qualifications\nCollege diploma or university degree in networking, information technology, telecommunications, or a related discipline, or equivalent practical experience.\n\nExperience supporting network or telecommunications services in an enterprise, managed services, or service provider environment.\n\nWorking knowledge of TCP/IP, DNS, DHCP, routing, switching, wireless networking, VPN technologies, SD-WAN, firewalls, and network security fundamentals.\n\nStrong analytical, troubleshooting, and problem-solving skills.\n\nAbility to manage multiple priorities in a fast-paced customer support environment.\n\nClear written and verbal communication skills, with the ability to explain technical issues to technical and non-technical audiences.\n\nAbility to work independently in a work-from-home environment and collaboratively while maintainingownership of assigned incidents and customer requests.\n\nPreferred Qualifications\nExperience supporting Cisco Meraki MX security appliances, MS switches, MR wireless access points, cameras, FortiGate firewalls, FortiSwitch, FortiAP, FortiManager, FortiAnalyzer, or related managed networking and security technologies.\n\nCisco CCNA, Cisco Meraki Solutions Specialist, ECMS, Fortinet Certified Professional, or equivalent certification or experience.\n\nFamiliarity with ServiceNow, Salesforce, or comparable incident and customer-management platforms.\n\nExperience supporting multi-site enterprise customers, SD-WAN, managed Wi-Fi, managed firewall, or network security services.\n\nWorking knowledge of ITIL incident, problem, change, and knowledge-managementpractices.\n\nTo protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.\nSchedule: Full time\nShift: Variable\nLength of Contract: Not Applicable (Regular Position)\nWork Location: 1 - 210 Cochrane DR(7735), Markham, ON\nTravel Requirements: Up to 10%\nBackground Check(s) Required:\nPosting Category/Function: Call Centre Operations & Technical Support\nRequisition ID: 343759\nTo support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.\nAt Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.\nPosting Notes: Rogers Business","description_format":"text","description_chars":7686,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadcasting","Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-15T23:19:17Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.657,"p_room":0.75,"age_days":19,"expected_fill_days":21,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/rogers-communications-technical-specialist","json_url":"https://alion.io/job/rogers-communications-technical-specialist.json","meta":{"generated_at":"2026-10-27T09:04:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58058},"rest":"https://alion.io/mcp/rest/get_company?id=58058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frogers-communications-technical-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frogers-communications-technical-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frogers-communications-technical-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rogers-communications-technical-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frogers-communications-technical-specialist"}]}