{"id":3299148,"url":"https://alion.io/job/rogers-foods-desktop-network-support-analyst","title":"Desktop & Network Support Analyst","company":{"id":2618096,"name":"Rogers Foods","domain":"rogersfoods.com","url":"https://alion.io/company/rogersfoods","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chilliwack, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":85000,"currency":"CAD","period":"year","gross":null,"usd_annual":60617},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GMP","optional":false},{"name":"ITIL","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T19:56:23Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T08:14:11Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"LEVEL: SalarySUPERVISOR: Principal Enterprise Architect\nRANGE: $65,000.00 - $85,000.00\nGENERAL PURPOSE:\nThe Desktop & Network Support Analyst provides responsive, practical technology support for Rogers Foods and Miller Milling employees and operations. This position is the primary day-to-day contact for help desk triage, workstation and peripheral support, account and device provisioning, asset tracking, Microsoft licensing support, and basic Dynamics 365 assistance. The position also supports local network connectivity, coordinates vendor support activity, and maintains accurate technical documentation and knowledge articles.\nRequired:Diploma, technical training, or equivalent experience in information technology or a related field\nTwo or more years of experience in desktop, help desk, network, or systems support\nWorking knowledge of Windows, Microsoft 365, Active Directory or Entra ID, endpoint tools, and mobile device support\nPractical understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and switching\nExperience installing, configuring, and supporting computers, printers, peripherals, operating systems, and business software\nExperience using a ticketing or service-management platform\nAbility to follow security, approval, confidentiality, and change-control requirements\nClear communication skills and a service-oriented approach with users at all technical levels\nAuthorization to work in Canada and meet company screening or site-access requirements\nPreferred:\nExperience with Microsoft Intune, Defender, Azure, SharePoint, Teams, Exchange Online, or PowerShell\nExperience supporting Dynamics 365 or another ERP platform\nExperience with Zendesk, remote-support tools, IT documentation, or asset-management systems\nExperience supporting users in manufacturing, warehouse, food production, or operational environments\nMicrosoft, CompTIA, Cisco, ITIL, or similar certification or training\nBasic scripting or automation experience\n\nHelp Desk and End-User SupportReceive, prioritize, document, and resolve help desk requests\nProvide Level 1 and Level 2 support for computers, mobile devices, printers, scanners, and common business applications\nTroubleshoot hardware, software, access, printing, connectivity, and performance issues\nCommunicate status, next steps, and resolutions clearly to employees\nDevice Lifecycle, Asset Management, and Licensing\nConfigure, deploy, recover, and securely retire computers, mobile devices, peripherals, and accessories\nMaintain accurate IT asset, warranty, lifecycle, configuration, and disposal records\nSupport procurement and coordination of approved hardware, software, cellular devices, and technical services\nAssist with Microsoft 365 and other software licensing, assignment, reclamation, and usage tracking\nIdentity, Access, and Employee Lifecycle Support\nComplete onboarding, role-change, and offboarding tasks for accounts, devices, applications, and access permissions\nPerform password resets, multifactor-authentication support, session resets, and routine access support\nFollow approval, security, and least-privilege requirements for access changes\nDynamics 365 and Business Application Support\nProvide routine Dynamics 365 and business application support\nDocument symptoms, business impact, and troubleshooting steps before escalation\nCoordinate with business-systems staff, Microsoft support, and vendors to resolve assigned issues\nNetwork, Infrastructure, and Site Support\nSupport workstations, printers, wireless access, network drops, meeting-room technology, and other site equipment\nTroubleshoot LAN, WAN, VPN, Wi-Fi, DNS, DHCP, cabling, switching, and Internet connectivity issues\nAssist with technology installations, moves, projects, outage response, testing, and verification\nDocumentation, Security, and Continuous Improvement\nMaintain knowledge articles, procedures, configuration records, and support checklists\nFollow information-security, access-control, change-management, and data-handling requirements\nReport suspected phishing, malware, data exposure, unauthorized access, or other security events\nRecommend practical improvements to reduce recurring issues and improve support processes\nParticipate in team meetings, training, audits, projects, and cross-training as assigned\nOther:\nAbility to travel occasionally and work outside normal hours when required\nAware of critical control points as they relate to product liability\nResponsible for compliance with Canada Labour Occupational Health and Safety requirements\nFollow Good Manufacturing Practices while performing job duties and tasks","description_format":"text","description_chars":4609,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Bakery & Pastry","Grains, Cereals & Pasta"],"lifecycle":[{"event":"open","at":"2026-10-26T23:02:02Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring 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