{"id":2010865,"url":"https://alion.io/job/rogo-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":48476,"name":"Rogo","domain":"rogo.com","url":"https://alion.io/company/rogo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-07-12T00:17:04Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T17:54:15Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":93},"description":"Join Rogo, a fast-growing company in the financial and AI markets, as our first Customer Support Specialist. In this role, you will provide exceptional support to our clients through chat and email, diagnose root causes of issues, and contribute to operational efficiency. You will work collaboratively with various teams and have the opportunity to influence the future of our support team. Ideal candidates have 1+ years of experience in customer support, an analytical mindset, and a passion for delivering a best-in-class customer experience.\nMissions\nAssurer un support client de haute qualité par le biais de chat et d'e-mail, en répondant rapidement aux demandes et en respectant les SLA.\nCollaborer avec les équipes internes pour identifier les causes profondes des problèmes et fournir des solutions claires.\nContribuer à l'efficacité opérationnelle en identifiant les optimisations de processus et l'automatisation.\nProfil recherché\n - Excitement and interest to stay up-to-date and interested within the financial and AI markets- Highly ambitious, with a desire to be an early hire at a fast-growing company, with the opportunity to build out and influence a future team. You will be one of the first Rogo employees in the APAC region\n- 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment\n- Analytical mindset with experience using data to inform operational decisions\n- Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues\n- A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence\n- Excellent verbal and written communication skills with a keen eye for detail\n- You are collaborative, organized, thoughtful, and kind\n- You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup\n- You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity\n- You are ambitious. You have fun solving problems that others think are impossible\n- You are curious. You find joy in learning about AI, technology, and finance","description_format":"text","description_chars":2187,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Financial Software & Embedded Finance","Financial AI"],"lifecycle":[{"event":"open","at":"2026-10-07T13:02:10Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.716,"p_room":0.44,"age_days":93,"expected_fill_days":87,"reasons":["conf:0","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rogo-customer-support-specialist-2","json_url":"https://alion.io/job/rogo-customer-support-specialist-2.json","meta":{"generated_at":"2026-10-13T21:42:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48476},"rest":"https://alion.io/mcp/rest/get_company?id=48476"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frogo-customer-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frogo-customer-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frogo-customer-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rogo-customer-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frogo-customer-support-specialist-2"}]}