{"id":2733643,"url":"https://alion.io/job/rogo-it-support-specialist","title":"IT Support Specialist","company":{"id":48476,"name":"Rogo","domain":"rogo.com","url":"https://alion.io/company/rogo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":74,"ghost_share":0.243,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-16T17:10:53Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T04:57:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Why Rogo\nOur mission is to transform global finance by empowering professionals at the world's top investment banks, private equity funds, and investment firms with AI that delivers unparalleled speed, accuracy, and insight. We're not just improving financial workflows; we're redefining them.\nThis is a unique opportunity to join a generational company driving transformation in one of the most important industries in the world. With a rapidly growing, global client base, proven product-market fit, and backing from world-class investors, we are scaling quickly and defining a new category of enterprise AI.\nOur team is sharp, motivated, and deeply committed to Rogo’s mission. We take ownership of complex problems and stay relentlessly focused on our users. If you thrive in a fast-paced environment, demand excellence, and want to help build the future of finance, we invite you to join us.\nThe Role\nRogo is hiring an IT Support Specialist to serve as the first line of support for our employees and the technology they depend on every day. As a hands-on member of our newly forming internal IT team, you will keep our New York City headquarters and global remote workforce productive, connected, and secure, so our teams can stay focused on building AI for the world's top financial institutions.\nReporting to our IT Operations Manager, you will be an operational anchor for day-to-day IT at Rogo. You will work closely with Security, People, and Operations teams to ensure devices are deployed quickly, issues are resolved accurately, and software access is managed cleanly. This is an on-site, high-visibility role for someone who brings ownership and a service mindset to every request, and who wants to help build an IT function from the ground up while growing their technical career alongside senior leadership.\nWhat You Will Own\nOwn day-to-day helpdesk operations, triaging and resolving employee requests through our ticketing system with fast, accurate, and helpful support across hardware, software, access, and connectivity issues.\n\nManage the full device lifecycle: ordering, enrolling in device management, deploying, maintaining, and securely retiring and disposing of employee equipment.\n\nMaintain an accurate hardware inventory as equipment is cycled, and coordinate shipping of devices and peripherals to remote employees and global offices.\n\nTrack and manage software licenses, ensuring employees have access to critical tools from day one and reclaiming unused seats to prevent waste.\n\nSupport employee onboarding and offboarding, including account provisioning and deprovisioning through our identity platform.\n\nKeep conference rooms and office AV running smoothly, troubleshooting cameras, microphones, and displays, and setting up technology for all-hands, client meetings, and special events.\n\nPerform first-level troubleshooting of office network and connectivity issues, escalating to senior IT or vendors when necessary.\n\nDocument solutions and build knowledge base articles and how-to guides that help employees self-serve and help the IT team scale.\n\nGreat Candidates Often:\nHave 2+ years of hands-on IT support or helpdesk experience, ideally in a fast-paced startup or SaaS environment.\n\nBring working knowledge of MDM platforms (Iru, Intune, Jamf), identity and access tools (Okta, Entra ID, Active Directory), and ticketing systems.\n\nAre comfortable troubleshooting AV, including conference room systems, cameras, microphones, and TVs, and supporting special event setups.\n\nUnderstand networking fundamentals and are familiar with common networking devices.\n\nHave experience coordinating and shipping IT equipment to remote employees and offices.\n\nCommunicate clearly and patiently with colleagues at every level, and know when and how to escalate an issue.\n\nPrioritize effectively across a busy queue, balancing urgent requests with longer-term projects.\n\nLearn quickly and are excited to help build the IT function, not just maintain it.\n\nBonus:\nExperience supporting a Mac-first environment.\n\nFamiliarity with Google Workspace or Microsoft 365 administration.\n\nExposure to scripting or automation (Bash, Python, or PowerShell) to streamline repetitive tasks.\n\nRelevant certifications (CompTIA A+, Network+, Apple Certified Support Professional, or equivalent).\n\nExperience supporting employees in financial services or other security-conscious environments.\n\nWho You Are\nYou thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup.\n\nYou are ambitious. You have fun solving problems that others think are impossible.\n\nYou are curious. You find joy in learning about AI, technology, and finance.\n\nYou are an owner. You are autonomous, self-directed, and comfortable working with ambiguity.\n\nYou are collaborative, organized, thoughtful, and kind.\n\nWhy Join Rogo?\nUp and to the right: Rogo has strong product adoption with the world's leading financial institutions, and we are still early. The upside is enormous.\n\nExtraordinary team: we take talent density seriously. You'll do the best work of your career alongside some of the sharpest people in AI and finance.\n\nA one-of-one problem: bringing AI to the core of how Wall Street works is one of the most ambitious, technically demanding, and consequential problems today. There is nowhere else you can work on it at this scale.\n\nReal ownership: You'll own real surface area and watch the world's most sophisticated users rely on your work.\n\nAlways at the frontier: we work at the edge of what the best models can do and turn it into products people trust. If you're obsessed with AI, this is where it's happening.","description_format":"text","description_chars":5682,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Financial Software & Embedded Finance","Financial AI"],"lifecycle":[{"event":"open","at":"2026-10-16T18:31:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":69,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/rogo-it-support-specialist","json_url":"https://alion.io/job/rogo-it-support-specialist.json","meta":{"generated_at":"2026-10-18T07:06:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10582,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48476},"rest":"https://alion.io/mcp/rest/get_company?id=48476"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frogo-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frogo-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frogo-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rogo-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frogo-it-support-specialist"}]}