{"id":2505860,"url":"https://alion.io/job/roku-account-manager-4","title":"Account Manager","company":{"id":185188,"name":"Roku","domain":"roku.com","url":"https://alion.io/company/roku-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":15,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":93000,"max":111600,"currency":"USD","period":"year","gross":null,"usd_annual":111600},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Looker","optional":false},{"name":"Salesforce","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-03-05T01:17:22Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T11:31:03Z","board_verified":true,"closed_at":null,"days_open":223,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":223},"description":"Teamwork makes the stream work.\nRoku is changing how the world watches TV\nRoku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.\nFrom your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.\nWhat does the team work on?\nAt Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku’s partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.\nWhat is the role?\nThe Account Manager is a strategic partner to Roku’s clients and Ad Sales team, responsible for end-to-end campaign success and long-term account growth. This role owns campaign performance, client satisfaction, renewal outcomes, and revenue expansion across a portfolio of high-value accounts.\nAs a consultative advisor, the Account Manager develops strategic account plans aligned to client business objectives and identifies growth opportunities across Roku’s advertising solutions. From pre-sale through post-sale, this role partners cross-functionally to execute, optimize, and communicate performance insights that strengthen client relationships and drive measurable business impact. The ideal candidate combines commercial acumen, programmatic expertise, and executive-level communication skills with strong attention to detail in a fast-paced sales environment.\nFor New York Only - The estimated annual salary for this position is between $93,000 and $111,600 annually.\nCompensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.\nThis role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.\nHow will I use AI at Roku?\nAt Roku, we don’t just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability. \nWe value curious, adaptable builders, who can show how they’ve used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.\nWhat are the responsibilities of the role?\nServe as the lead day-to-day point of contact for Roku’s clients, including agencies and top Fortune 500 advertisers, while developing strong relationships across stakeholders, influencers, and decision makers\nOwn and manage a portfolio of accounts, accountable for revenue retention and growth against quarterly goals\nSupport multi-quarter growth strategies and account planning for your portfolio, ensuring long-term client success and revenue expansion\nIdentify upsell and cross-sell opportunities through proactive performance analysis and marketplace insights\nDevelop and execute renewal strategies, proactively mitigating risk and positioning Roku as a long-term strategic partner\nCollaborate with Sales to provide strategic consultation on RFPs leveraging Roku’s ad products and solutions, translating campaign objectives into actionable business recommendations\nLead transparent client communication during periods of objection, misalignment, or underperformance by managing expectations and aligning solutions\nEnsure seamless and timely campaign launches through proactive coordination with internal and external stakeholders, maintaining high standards of accuracy and execution quality, including partnership with Account Coordinators when assigned\nMonitor campaign pacing and performance, troubleshoot complex issues in partnership with Ad Operations and cross-functional teams, implement optimizations, and communicate clear action plans to internal and external stakeholders\nLead mid and post-campaign reporting, distilling performance data and measurement insights into clear, actionable recommendations that drive incremental investment\nAnticipate and proactively mitigate campaign or account risk before client impact occurs\nManage hands-on programmatic video executions, including PMP setup, DSP optimization, and performance troubleshooting\nMentor Account Coordinators, supporting onboarding, coaching, and knowledge sharing to strengthen team capability\nMaintain deep knowledge of Roku’s advertising products, tools, and CTV industry trends to inform strategic client recommendations\nServe as the voice of the client internally, participating in User Acceptance Testing, surfacing client feedback, and delivering marketplace insights to cross-functional stakeholders\nContributes to the development of projects, processes, products, solutions, or narratives that improve the Client Services organization’s effectiveness\nPartner with Finance to ensure accurate monthly invoicing and timely client payment\nWhat experience would help someone be successful in this role at Roku?\n3-5 years of consultative experience in account management/client services at an ad tech company or media planning at an agency\nExperience managing client relationships with responsibility for revenue retention, renewals, and account growth\nDemonstrated ability to proactively engage clients with strategic recommendations that drive measurable growth\nExperience presenting performance insights and strategic recommendations to senior client stakeholders\nHands-on experience managing programmatic video campaigns across various SSPs and DSPs, including setup, optimization, reporting, and performance troubleshooting\nAbility to work across a variety of media types including Direct IO Video, Direct IO Native/Display, PG Video, and PMP Video campaigns\nKnowledge of verification vendors (DoubleVerify, Integral Ad Science, Nielsen, etc.)\nKnowledge of 3rd party measurement partners (Nielsen, Foursquare, etc.)\nProficiency with Salesforce, Excel, Looker, Tableau, and PowerPoint for performance analysis and client reporting\nStrong analytical, project management, and organizational skills with the ability to manage multiple priorities and meet deadlines\nStrong, persuasive communication skills, both verbal and written\nSelf-starter, comfortable working in a fast-paced, growing environment\nKnowledge of 3rd party measurement partners (Nielsen, Foursquare, MMMs, MMPs, etc.)\n#LI-LS1\nWhat's Roku's approach to hybrid working?\nRoku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.\nWhat are some of the benefits?\nRoku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.\nAccommodations\nRoku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to .\nWhat should I know about Roku's culture?\nRoku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.\nWe have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.\nTo learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.\nBy providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing .","description_format":"text","description_chars":10263,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Health insurance","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Televisions","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-14T07:14:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 63 · green card filings: 7","filings_12m":63,"filings_prev_12m":149,"green_card_filings_12m":7,"median_offered_wage_usd":223500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.394,"p_room":0.28,"age_days":223,"expected_fill_days":56,"reasons":["conf:0","win:tail","crowd:brand"],"computed_at":"2026-10-14T12:30:26Z"},"pay":{"stated_usd_annual":111600,"is_top_pay":true},"html_url":"https://alion.io/job/roku-account-manager-4","json_url":"https://alion.io/job/roku-account-manager-4.json","meta":{"generated_at":"2026-10-14T12:30:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185188},"rest":"https://alion.io/mcp/rest/get_company?id=185188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Froku-account-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Froku-account-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Froku-account-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/roku-account-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Froku-account-manager-4"}]}