{"id":2063172,"url":"https://alion.io/job/roller-software-customer-onboarding-manager-french-speaking","title":"Customer Onboarding Manager (French Speaking)","company":{"id":1861033,"name":"ROLLER Software","domain":"roller.software","url":"https://alion.io/company/roller-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":101000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:17:21Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-03T11:43:55Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Join ROLLER as a Customer Onboarding Manager, where you'll manage the end-to-end implementation program for new customer accounts, focusing on France. You'll become an expert in our platform, provide best-practice advice, and develop strong customer relationships. Enjoy benefits like free medical insurance, paid parental leave, a 401(k) plan, and more.\nMissions\nGérer le programme d'implémentation de bout en bout pour l'intégration de nouveaux comptes clients sur ROLLER.\nUtiliser des compétences solides en gestion de projet pour garantir que les projets d'implémentation sont terminés dans les délais et à un niveau élevé.\nDévelopper des relations solides avec les clients qui favorisent la rétention et la fidélité.\nProfil recherché\n - Your time and resource management skills, combined with a sharp attention to detail, set you up for success- You’re genuine, grounded, and value authentic interactions\n- You know how to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks\n- You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement\n- You’re comfortable in fast-paced, evolving environments and adapt quickly to change\n- Experience in the leisure and attractions industry is a plus\n- Must be a C1 fluent French speaker\n- You’re tech-savvy and quick to learn new systems\n- You’re self-motivated and thrive in an autonomous work environment\n- You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment","description_format":"text","description_chars":1573,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & 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