{"id":2280090,"url":"https://alion.io/job/rolls-royce-account-manager","title":"Account Manager","company":{"id":6805,"name":"Rolls-Royce","domain":"rolls-royce.com","url":"https://alion.io/company/rolls-royce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":80,"ghost_share":0,"stale_share":0.625,"repost_share":0.013,"time_to_fill_p50_days":17,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beijing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-05T00:02:25Z","board_verified":false,"closed_at":"2026-11-05T00:02:25Z","days_open":42,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":42},"description":"Job Description\nAs a key point of contact for a portfolio of airline customer accounts, the Account Manager is accountable for the customer experience over the product and service lifecycle. The Account Manager will support the VP Customers to develop and execute the key account strategies, integrate all aspects of the customer experience and direct the organisation to ensure that expectations are set, met or exceeded, and deliver account objectives including cash and revenue targets. The Account Manager will also act as a primary point of contact for local airframer and airworthiness authority.\nAt Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet.\nWe deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry - and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.\nKey Accountabilities:\nDefine and implement customer account strategies. Use the account management process to integrate all aspects of the Rolls-Royce relationship with customers, and direct resources to support the attainment of the account. Use the Customer Hub to drive account management discipline.\nEnsure that contracts are administered in a way that is consistent with delivering value to Rolls-Royce, including working with internal stakeholders and subject matter experts to resolve disputes and manage contract risks. Ensure accounts are managed in accordance with Compliance and ABCEC policies.\nDeliver Customer account revenue & cash plan and work with the Finance BP to achieve regional targets. Manage threats and deliver cash and profit opportunities relative to budget. Work with the Sales & Transitions teams in delivering new OE and services sales targets.\nBuild Customer relationships and act as the primary interface with Rolls-Royce. Keep assigned customers informed and represent their needs and views within Rolls-Royce. Foster new airline relationships and grow the Rolls-Royce customer base in your region. Develop and maintain western airframer customer team relationships to maximise Rolls-Royce opportunities, and represent Rolls-Royce at external customer-orientated events and conferences.\nSet and deliver Customer Satisfaction targets. Work with Services, Engineering and other relevant parties to ensure customer specific targets are met. Drive consistently high customer NPS.\nReview and validate business forecasting inputs for the Customer accounts. Responsible for the validation of forecasts, and for the quality of regional inputs.\nBuild and grow relationship with local airframer and airworthiness authority and act as the key point of contact to develop business opportunities and resolve business issues.\nQualifications:\nDemonstrated broad business acumen, high levels of interpersonal savvy, good customer focus and a strong drive for results\nEducated to degree level or equivalent, preferably in STEM fields\nUnderstand the customer's view to effectively anticipate their needs\nKnowledge of Engine products and services \nExisting relationship or professional experience with Chinese airframer and airworthiness authority are preferred.\nWill be culturally aware, ideally with international experience\nThe position will work closely with team members in China and UK, hence requires excellent communication skills in English and Mandarin, oral and written\nAs part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.\nJob Category\nCustomer Account ManagementPosting Date\n24 Sept 2026; 00:09","description_format":"text","description_chars":3893,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Aerospace Manufacturing","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-11T11:24:36Z"},{"event":"close","at":"2026-11-05T00:02:25Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/rolls-royce-account-manager","json_url":"https://alion.io/job/rolls-royce-account-manager.json","meta":{"generated_at":"2026-11-06T19:35:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3091,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6805},"rest":"https://alion.io/mcp/rest/get_company?id=6805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frolls-royce-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frolls-royce-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frolls-royce-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rolls-royce-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frolls-royce-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2280090}},{"tool":"search_jobs","arguments":{"company":"rolls-royce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2280090},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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