{"id":3771038,"url":"https://alion.io/job/rolls-royce-crc-manager","title":"CRC Manager","company":{"id":4431609,"name":"Rolls-Royce","domain":"rollsroyce.com","url":"https://alion.io/company/rollsroyce-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T21:35:53Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T21:09:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nCustomer Responsible Charges (CRC) Manager - Transformation and Performance\nFull Time/ Hybrid (3 days per week on site)\nDerby (global role)\nAn exciting opportunity has arisen for a Customer Responsible Charges (CRC) Manager - Transformation and Performance to join the Aftermarket Team in Derby.\nThe CRC Manager (Transformation & Performance) will lead the delivery of the Civil Aerospace CRC improvement and transformation agenda, driving both immediate performance recovery and longer-term operating model change.\nWorking directly for the CRC Taskforce Lead, the role will act as the central integrator, performance lead and transformation manager across the CRC programme, bringing together operational, customer, commercial, finance, legal and digital teams to improve end-to-end CRC outcomes.\nWhat you will be doing:\nThe CRC Manager (Transformation & Performance) role will be accountable for ensuring CRC issues are actively managed, barriers are removed, benefits are realised and sustainable improvements are embedded into the Civil Aerospace operating system.\nDrive short-term improvements in CRC identification, evidence quality, customer acceptance, dispute resolution, cash recovery and aged debt reduction\nDesigning and implement the future CRC operating model, improving process control, governance, data quality, accountability and customer outcomes whilst reducing future value leakage.\nDrive delivery of CRC recovery, cash and aged exposure reduction objectives.\nAct as the central escalation point for significant CRC issues requiring cross-functional intervention.\nSupport senior leadership in identifying and prioritising value recovery opportunities.\nTranslate taskforce strategy into a structured roadmap with clear milestones, deliverables and measurable outcomes.\nDrive execution across Operations, Customer, Finance, Commercial, Digital, Supply Chain and Legal functions.\nCoordinate multiple workstreams through a single integrated delivery plan.\nEstablish and maintain effective governance and control mechanisms across the CRC process.\nDevelop KPI dashboards, management information, benefits tracking and executive reporting.\nMonitor performance through leading and lagging indicators.\nApply Lean, problem-solving and process excellence methodologies to improve CRC performance.\nFacilitate workshops, root-cause investigations and value stream reviews.\nIdentify and eliminate process waste, rework and sources of value leakage.\nInfluence senior stakeholders without direct authority.\nCreate alignment across operational, commercial and functional priorities.\nPreferred requirements:\nSignificant experience delivering complex transformation and business improvement programmes.\nStrong programme and project management capability.\nProven experience driving operational and commercial performance improvement.\nExperience working across multiple functions within large, complex organisations.\nStrong stakeholder management and influencing skills at senior leadership level.\nExperience in Lean, Continuous Improvement, Operational Excellence or Process Transformation.\nStrong analytical, commercial and financial acumen.\nExperience using performance metrics to drive accountability and results.\nAbility to operate effectively in ambiguous and fast-moving environments.\nWhy join Rolls-Royce?\nAt Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.\nBy joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.\nRegional benefits:\nGenerous Annual Leave\nRetirement Savings through the Rolls-Royce Retirement Savings Trust\nGroup Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce\nGroup Income Protection provides an income in the event that you are unable to work due to illness or injury\nYour Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!\nOur vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.\nRolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.\nPlease be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level C.\nThis job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.\nIt is advised that you inform your current manager of your application for this role.\nClosing date: Midnight 12th November 2026\nJob Category\nService OperationsPosting Date\n04 Nov 2026; 00:11Posting End Date\n12 Nov 2026","description_format":"text","description_chars":5376,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nuclear Energy","Aerospace Manufacturing","Naval Systems","Defense Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-04T21:35:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/rolls-royce-crc-manager","json_url":"https://alion.io/job/rolls-royce-crc-manager.json","meta":{"generated_at":"2026-11-05T21:46:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4431609},"rest":"https://alion.io/mcp/rest/get_company?id=4431609"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frolls-royce-crc-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frolls-royce-crc-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frolls-royce-crc-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rolls-royce-crc-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frolls-royce-crc-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3771038}},{"tool":"search_jobs","arguments":{"company":"rollsroyce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3771038},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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