{"id":3778350,"url":"https://alion.io/job/rolls-royce-customer-and-product-training-coordinatoradministrator-2","title":"Customer and Product Training Coordinator/Administrator","company":{"id":6805,"name":"Rolls-Royce","domain":"rolls-royce.com","url":"https://alion.io/company/rolls-royce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":76,"ghost_share":0,"stale_share":0.658,"repost_share":0.013,"time_to_fill_p50_days":17,"computed_at":"2026-11-05T05:54:30Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T16:54:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nCustomer and Product Training Coordinator/Administrator\nWorking Pattern: Full-time, 5 days on site\nWorking Location: Bristol\nAnticipated Start Date: 1st February 2027\nAn exciting opportunity has arisen for a Customer and Product Training Coordinator to join our team in Bristol. In this role, you will play a key part in coordinating the delivery of high-quality technical training to our customers, ensuring courses are effectively planned, resourced and administered. Working closely with instructors, Programme Managers and internal teams, you will coordinate the day-to-day training operation, ensuring courses are accurately scheduled, resourced, recorded, and delivered in accordance with Rolls-Royce requirements.\nYou will be a key point of contact for customers and an essential support function for the Customer & Product Training team.\nWhy Rolls-Royce?\nRolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.\nWe are proud to be a force for progress, powering, protecting and connecting people everywhere.\nWe want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey.\nOur Customer and Product Training team plays an important role in supporting customers through the delivery of technical training, ensuring they have the knowledge and skills required to operate and maintain our products safely and effectively.\nWe'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.\nYou will work in a collaborative, customer-focused environment, coordinating training activities and supporting colleagues across multiple business functions. This is an opportunity to develop your experience within a global engineering organisation while contributing to the delivery of essential customer training services.\nWhat We Offer\nWe offer excellent development opportunities, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.\nYour needs are as unique as you are. This role is based on site in Bristol, with a five-day working pattern to support the operational requirements of the Customer and Product Training team.\nWhat You Will Be Doing\nWith this attractive opportunity, you will get a chance to:\nCoordinate customer and product training schedules, instructor availability, facilities and resources to ensure training is delivered efficiently and meets customer and business requirements.\nManage course administration, including delegate enrolment, training materials, examinations, certification and accurate record-keeping, using Learning Management Systems such as Workday Learning and Leatro.\nAct as a key point of contact for customers, working closely with instructors, Programme Managers, Commercial and Finance teams to coordinate training arrangements, travel, quotations, procurement and associated business processes.\nMaintain accurate training and compliance records, coordinate mandatory and regulatory training requirements, support examinations, audits and Export Control activities and provide operational reporting while identifying opportunities for continuous improvement. \nWho We're Looking For\nAt Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.\nTo be successful in this role you will need to:\nHave at least two years' experience in customer service, training coordination, business administration or a similar operational support environment.\nDemonstrate strong organisational and time management skills, with the ability to manage multiple priorities, schedules and deadlines while maintaining excellent attention to detail.\nPossess excellent communication and interpersonal skills, with a professional, customer-focused approach and the ability to build effective relationships with internal and external stakeholders.\nHave good working knowledge of Microsoft Office applications, with the ability to learn and effectively use business systems, maintain accurate records and follow established processes.\nBe able to work independently and collaboratively, taking ownership of responsibilities and proactively identifying opportunities to improve processes and resolve issues.\nExperience coordinating technical or customer training within an engineering, aerospace or regulated environment would be advantageous, as would familiarity with Learning Management Systems, SAP, Coupa, regulatory compliance or Export Control requirements.\nWe are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential.\nWe welcome applications from people with a refugee background.\nYou can learn more about our global Inclusion strategy at Our people | Rolls-Royce.\nTo work in this role, you will be required to hold Security Check (SC) clearance. Rolls-Royce will support your application for Security Clearance if you do not currently have this in place.\nAs part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.\nJob Category\nService ManagementPosting Date\n04 Nov 2026; 00:11Posting End Date\n10 Nov 2026","description_format":"text","description_chars":6234,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Industrial Machinery","Defense Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-05T00:02:25Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:5","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/rolls-royce-customer-and-product-training-coordinatoradministrator-2","json_url":"https://alion.io/job/rolls-royce-customer-and-product-training-coordinatoradministrator-2.json","meta":{"generated_at":"2026-11-05T20:15:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6805},"rest":"https://alion.io/mcp/rest/get_company?id=6805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frolls-royce-customer-and-product-training-coordinatoradministrator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frolls-royce-customer-and-product-training-coordinatoradministrator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frolls-royce-customer-and-product-training-coordinatoradministrator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rolls-royce-customer-and-product-training-coordinatoradministrator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frolls-royce-customer-and-product-training-coordinatoradministrator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3778350}},{"tool":"search_jobs","arguments":{"company":"rolls-royce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3778350},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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