{"id":3721756,"url":"https://alion.io/job/rolls-royce-customer-delivery-controller","title":"Customer Delivery Controller","company":{"id":4431609,"name":"Rolls-Royce","domain":"rollsroyce.com","url":"https://alion.io/company/rollsroyce-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T16:55:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\nCustomer Delivery Controller\nDerby - Hybrid\nFull time\nAn exciting opportunity has arisen for a Customer Delivery Controller (CDC) to join the TFM Fleet Planning team in Derby.\nIn this role, you will work across the Trent 1000, Trent 7000 and Trent 900 programmes, providing broad exposure to multiple engine programmes and supporting customer delivery priorities across the business.\nYou will be responsible for coordinating and prioritising all activity to ensure that critical parts shortages and future hazards are investigated and mitigated. You will ensure all possible actions are proactively managed and coordinated across the organisation to minimise customer disruption, utilising standardised mitigation, prioritisation and allocation logic.\nYou will ensure that the best outcomes are achieved for Rolls-Royce and its customers, providing timely communication on delivery issues in accordance with governance processes and service levels.\nWhat you will be doing:\nMaintain a holistic view across all Operations, ensuring that customer impact is fully understood and escalating product-specific issues to enable resolution.\nAssist the business in making effective allocation decisions, either as the organisation’s customer-facing delegated authority or by referring issues to the appropriate customer-facing or supply chain coordinating personnel.\nLead or facilitate cross-functional Integrated Product Teams (IPTs) to interface with customer-facing organisations and Operations, enabling planned prioritisation of issues across the Global Supply Chain to protect and optimise customer delivery performance and minimise impact.\nCoordinate mitigation activities such as launching repair/rework of parts, investigating technical variation options, used material transfers and buy-back of parts, where applicable to the operation type.\nEnsure credible and accurate information is maintained for customer-critical parts in executive systems and visual management tools.\nFacilitate root cause analysis and business process changes to prevent the recurrence of issues.\nWhere determined by local policy, recommend or enact, where authorised, stock transfers to optimise asset utilisation and minimise customer disruption.\nEnsure process compliance through the use of company-standard systems, processes and reports to resolve potential delivery hazards.\nContribute to Communities of Practice and process improvement activities.\nPosition Qualifications:\nPrevious experience of ERP/SAP.\nExperience of Supply Chain, Manufacturing and Logistics.\nGood understanding of Sales & Operations Planning.\nExperience working across functional boundaries and leading or facilitating multi-functional teams.\nIT proficiency, including working knowledge of SAP (MRP/Sales & Distribution) and Excel.\nUnderstanding of Demand Planning, Customer Order Process principles and Risk Management.\nPreferred Requirements:\nExperience supporting customer delivery activities within a complex manufacturing or supply chain environment.\nExperience of managing critical parts shortages, delivery risks or supply chain mitigation activities.\nExperience of root cause analysis and continuous improvement activities.\nOur vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.\nRolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.\nPlease be aware that priority will be given to employees identified as being at high risk.\nThis job is advertised at the grades shown, and this is the desired operating level for this role. 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