{"id":4086474,"url":"https://alion.io/job/rolls-royce-customer-parts-controller-ftc-2","title":"Customer Parts Controller - (FTC)","company":{"id":6805,"name":"Rolls-Royce","domain":"rolls-royce.com","url":"https://alion.io/company/rolls-royce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":88,"ghost_share":0,"stale_share":0.545,"repost_share":0.023,"time_to_fill_p50_days":17,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T19:02:02Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T19:02:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nCustomer Parts Controller\nFull-time Fixed-Term (FTC)\nLocation: Derby - Hybrid - 3 days a week on-site.\nOur On-wing Aftermarket Operations Spares Support Group are on a future-first mission to create a resilient, high-performing team that’s known for proactive fulfilment, rapid response and trusted to deliver. Together they’re driving customer confidence, empowering team ownership and continuously looking to improve their performance.\nThere is an exciting opportunity for a Customer Parts Controller to join the team reporting to the Customer Order Fulfilment Manager.\nWhat you will be doing\nThe role will lead the delivery for all Maintenance, Repair and Overhaul (MRO) and critical material requirements across our customer network, working in a specialist, fast-paced customer-focused team and will be the primary point of contact for our MRO base customers to place, track and expedite material orders.\nWorking closely with the wider business to ensure that orders flow through smoothly and critical part requirements are documented, managed and satisfied quickly, to support our engines going through our MRO network.\nNot only that, but this role also encompasses the breadth of supporting our Quality team within the Spares Support Group with quality notifications, parts returns & concerns driving root cause analysis as part of our drive to Zero Defects.\nWhy join Rolls-Royce?\nAt Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.\nBy joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.\nResponsibilities\nPrimary point of contact for MRO facility customers placing orders and wishing to request components from the available Rolls-Royce material network.\nProcess critical parts lists from the bases through our SAP systems interacting with the Value Streams, parts forecasters and logistic teams\nOwnership of the Critical Parts process and supporting testing for process changes to Enterprise Resource Planning (ERP) and supporting systems\nHighlight any material shortfalls to the supply chain to resolve open customer orders\nSupport customer queries, including accounts received, invoices, data errors and resolve where required, arranging material returns where appropriate\nSupport customer complaints through the use of company standard systems, processes and reports.\nAttend community of practice workshops to ensure process maintenance\nSupport MRO & Airlines customers at pace with quality notifications to prevent AOG/Build Stops whilst supporting the return & root cause analysis as applicable.\nWho we’re looking for:\nAt Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.\nDirect and indirect customer relationship experience.\nExperience of manufacturing or customer-facing businesses\nAn understanding of Planning & Control ERP process and systems, desired but not essential.\nAn ability to manage potentially difficult customer relationships\nExcellent communications skills\nTeam working & cross-functional stakeholder management is essential for this role\nA mindset & culture of customer first innovation, high-quality decision at pace, pushing boundaries through experimentation, progress through learning, agile structures for a changing world, empowered teams, end-to-end ownership which focuses on engineering for the long haul.\nA perform vs transform focus mindset. We perform to succeed today - we transform to stay relevant tomorrow.\nRegional Benefits:\nWork in a safety-first environment where doing the right thing and keeping it simple are core principles.\nJoin a culture that values making a real difference through your work.\nDevelop your career as a mid-career professional blending technical expertise with strong personal qualities.\nThrive in a role that encourages integrity, accountability, resilience, and curiosity.\nCollaborate and build relationships in a team-focused environment while also working independently.\nTake initiative, lead, and make smart decisions with confidence and support.\nGrow through continuous learning, openness to improvement, and exposure to challenging opportunities.\nOur vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.\nRolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.\nAs part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.\nJob Category\nSupply Chain Planning & ControlPosting Date\n11 Nov 2026; 00:11Posting End Date\n19 Nov 2026","description_format":"text","description_chars":5465,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Industrial Machinery","Defense Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-11T19:02:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-11T21:11:13Z"},"pay":null,"html_url":"https://alion.io/job/rolls-royce-customer-parts-controller-ftc-2","json_url":"https://alion.io/job/rolls-royce-customer-parts-controller-ftc-2.json","meta":{"generated_at":"2026-11-11T21:11:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41530,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6805},"rest":"https://alion.io/mcp/rest/get_company?id=6805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frolls-royce-customer-parts-controller-ftc-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frolls-royce-customer-parts-controller-ftc-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frolls-royce-customer-parts-controller-ftc-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rolls-royce-customer-parts-controller-ftc-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frolls-royce-customer-parts-controller-ftc-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4086474}},{"tool":"search_jobs","arguments":{"company":"rolls-royce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4086474},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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