{"id":2280069,"url":"https://alion.io/job/rolls-royce-customer-quality-engineer","title":"Customer Quality Engineer","company":{"id":6805,"name":"Rolls-Royce","domain":"rolls-royce.com","url":"https://alion.io/company/rolls-royce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":66,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":1230},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-29T16:03:05Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Job Description\nLocation: Seletar\nWhy join Rolls-Royce?\nAt Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.\nBy joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.\nWhat you will be doing:\nAn exciting opportunity has arisen for an Aftermarket Operations Customer Quality Engineer to join our team in Singapore. In this role, you will lead Quality and Health, Safety and Environment within one of the regional Customer Operations Teams, to ensure conformity to internal processes and external regulations. Customer focus is a key element of this role, with the Customer Quality Engineer being the principle contact for both internal and external customers, providing coaching and support to the customer operations team on Quality process, investigations, customer feedback and regulatory guidance.\nResponsibilities:\nProvide oversight and governance to ensure product integrity is in-line with regulatory, customer and Quality requirements (i.e. CAA/EASA Part 145, SABRe etc).\nManage the reporting of region specific KPIs (investigations both SDF and CSAT, audit performance, NCR closure etc) to drive awareness of the customer experience and conformity to internal procedures.\nTriage and allocate issues raised by our customer and internal teams to the correct business areas for investigation (SDF/CSAT/MARS/QNs).\nTrain, coach and mentor investigators to improve the standard of Quality investigations.\nTo promote an environment that encourages the right behaviour to establish a Zero Defect and Zero Harm culture.\nWho we’re looking for:\nBeing a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.\nFamiliar with Civil Aerospace processes and Civil Large Engine products. Ability to work across cross-functional teams and influence quality outcomes. \nHas a track record of delivering results in favourable and unfavourable circumstances. \nHas experience in Quality and Safety performance management. \nCan demonstrate good knowledge of regulatory bodies and their requirements and apply these to the Aftermarket Operations business. A working knowledge of EASA Part 145 is favourable. \nExperience in applying Problem Resolution and Lean Six Sigma tools (DMAIC/8D etc).\nOur vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.\nRolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.\nAs part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.\nJob Category\nQualityPosting Date\n24 Sept 2026; 00:09","description_format":"text","description_chars":3562,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Aerospace Manufacturing","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-11T11:24:36Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.299,"p_room":0.35,"age_days":35,"expected_fill_days":16,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/rolls-royce-customer-quality-engineer","json_url":"https://alion.io/job/rolls-royce-customer-quality-engineer.json","meta":{"generated_at":"2026-10-29T20:52:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30885,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6805},"rest":"https://alion.io/mcp/rest/get_company?id=6805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frolls-royce-customer-quality-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frolls-royce-customer-quality-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frolls-royce-customer-quality-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rolls-royce-customer-quality-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frolls-royce-customer-quality-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2280069}},{"tool":"search_jobs","arguments":{"company":"rolls-royce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2280069},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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