{"id":3611035,"url":"https://alion.io/job/rolls-royce-field-service-representative-2","title":"Field Service Representative","company":{"id":6805,"name":"Rolls-Royce","domain":"rolls-royce.com","url":"https://alion.io/company/rolls-royce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":77,"ghost_share":0,"stale_share":0.597,"repost_share":0.026,"time_to_fill_p50_days":17,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bristol, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-02T14:19:53Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T21:54:58Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nJob Title:Field Service Representative\nWorking location:UK RAF Lossiemouth / onsite\nRolls-Royce is contracted to deliver a range of technical support services and maintenance capabilities for domestic and international air forces on multiple fast jet and transport aircraft engines. As a Field Service Representative, your principle accountabilities will be to provide local technical support in respect of the operation and maintenance for customer engines, ensuring prompt resolution of technical issues thus minimising operational disruption.\nThe role is a Field Service Representatives who support customers at RAF Lossiemouth with occasional travel expected to RAF Coningsby and our Bristol Headquarters. The vacancy is only open to individuals eligible to obtain UK Security Clearance.\nWhy Rolls-Royce?\nRolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.\nWe are proud to be a force for progress, powering, protecting and connecting people everywhere.\nWe want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.\nUK/International Deployed Operations consists of a network of Field Service Representatives that support the customer at their location as the first point of contact for Rolls-Royce.\nWe’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.\nThis role has the opportunity to work directly with the customer and develop key interpersonal skills for personal growth. The responsive nature of the role gives a very different, broad perspective on aircraft and engine operation. Each day has variety in dealing with whatever issues present themselves in a fast paced dynamic operational environment as well as sustaining our functional capabilities..\nWhat you will be doing\nWith this attractive opportunity you will get a chance to:\nResolve customer technical Issues in line with contractual requirements and provide support to help maintain customer satisfaction/complaint targets and delivery, including proactive management of the issues to resolution\nInput engine events and data highlighting, to the wider organisation, engine related issues that are impacting fleet reliability and operability \nManage the “in service” customer relationships across various levels within the Customer, OEM and Supplier organisations\nMonitor and input fleet data to, and liaise with, the customer community on short term fleet planning and availability to ensure that they have confidence in the level of service being provided and to manage Customer expectations.\nLead and conduct maintenance activities where Engine Maintenance and Repair activity is carried out\nWho we’re looking for:\nAt Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.\nTo be successful in this role you will need to:\nBe technically competent to at least HND level or having equivalent relevant experience\nHave experience of aircraft propulsion system and maintenance at ML1 / ML2; will have been trained within the propulsion trade or come from a relevant Engineering / Service Engineering discipline, or holds equivalent qualifications \nHave knowledge of Regulatory Requirements (Military and/or Civil)\nHave experience of dealing in a customer facing environment\nHave the capability to be Responsive, Flexible and Agile in your work\nTo work for the Rolls-Royce Defence business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.\nOur vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.\nRolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.\nGrade - SNBG 7-8\nClosing date: 16/11/26\nAny questions please ask Chris Jefferies\nAs part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.\nJob Category\nField ServicesPosting Date\n02 Nov 2026; 00:11Posting End Date\n15 Nov 2026","description_format":"text","description_chars":5274,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Industrial Machinery","Defense Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-02T14:19:53Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.597,"p_room":0.9,"age_days":6,"expected_fill_days":17,"reasons":["conf:8","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/rolls-royce-field-service-representative-2","json_url":"https://alion.io/job/rolls-royce-field-service-representative-2.json","meta":{"generated_at":"2026-11-09T08:17:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6805},"rest":"https://alion.io/mcp/rest/get_company?id=6805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frolls-royce-field-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frolls-royce-field-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frolls-royce-field-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rolls-royce-field-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frolls-royce-field-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3611035}},{"tool":"search_jobs","arguments":{"company":"rolls-royce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3611035},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}