{"id":3619597,"url":"https://alion.io/job/rolls-royce-product-support-engineer","title":"Product Support Engineer","company":{"id":4431609,"name":"Rolls-Royce","domain":"rollsroyce.com","url":"https://alion.io/company/rollsroyce-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solihull, United Kingdom","Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T17:51:53Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T15:22:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nJob Title: Product Support Engineer\nLocation: Derby / Solihull\nWorking Pattern: Full Time / Permanent\nPosition Summary\nAn exciting opportunity has arisen for Product Support Engineerjoin\nRolls-Royce in Derby / Solihull.\nTo provide world-class technical support for in-service/delivered products and to influence maturity throughout the product life cycle to meet customer and business needs, ensuring Design Intent is met.\nTo ensure the safe, reliable and cost-effective product attributes are defined and maintained by means of through life modelling of product reliability, deterioration mechanisms, costs and help implement robust & cost-effective solutions.\nWhat you will be doing\nTo support known and potential safety issues (SAR & RT) and appropriate involvement in safety boards as defined in Safety Management Plan.\nProvide technical support to help resolve technical queries and operational arisings.\nLead Investigation of operational issues to establish root cause.\nIntroduce containment actions and recommend corrective actions.\nProvide technical surveillance and quality assurance audits to support continuous product enhancement for customer satisfaction and business expectation.\nDevelop and approve the technical content of technical publications/communications (used by OEM, build/commissioning/maintenance bases and customers) including acceptance limit development.- Set reliability targets (such operational disruption metrics) based on historical data and monitor performance against targets.- Predict future safety and reliability performance based on failure rates, adopting statistical techniques to support Numerial Risk Assessment, Parametric Distribution and fly forward analysis.\nIdentify cost reduction opportunities by reviewing and maintaining life cycle engineering policies and any associated maintenance planning documentation.\nManage any issues that effect the Maturity, Lifecycle Cost, Reliability and Maintainability and maintain Design Intent.\nProvide lifecycle technical data (build/in-service/decommisioning) and model/support modelling of through life performance, deterioration mechanisms and service attributes to create and maintain time on platform prediction, identify opportunities for optimization and support the generation of the Service Operation Validation Strategy.\nPrepare and deliver technical communications (e.g. presentation and/or reports) to platform provider, regulators, customers, internal stakeholder.\nLead and integrate Health Monitoring system requirements.\nIdentify requirements for new Health Monitoring System or capability.- Ensure compliance with requirements specified by regulatory authorities and to adhere to technical and business requirements of internal & external stakeholders.\nWhere delegated, act as the Technical Authority providing assurance on build, commissioning and maintenance activities.\nGather in-service data and carry out continuous improvement by identifying Best Practice and Learning from experience activities, feeding back into future programmes and product design teams.\nPosition Qualifications:\nEngineering or Numerical degree (or equivalent with experience).\nKnowledge of components/ systems functionality and numerical methods.\nExperience of working on complex tasks that are novel and ambiguous.\nFamiliarity of the in service operation environment, including regulatory and compliance requirements.\nExperience in troubleshooting and/or problem resolution.\nExperience in support/lead cross-functional teams e.g. specialists, suppliers, customers, partners.\nAt Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles and for this role we are looking for someone with\nOur vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.\nRolls-Royce is committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.\nPlease be aware that priority will be given to employees identified as being at high risk.\nThis job is advertised at the grades shown, and this is the desired operating level for this role. 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