{"id":1822549,"url":"https://alion.io/job/rolls-royce-service-improvement-lead","title":"Service Improvement Lead","company":{"id":6805,"name":"Rolls-Royce","domain":"rolls-royce.com","url":"https://alion.io/company/rolls-royce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":68,"ghost_share":0,"stale_share":0.721,"repost_share":0.015,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-04T07:22:07Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Job Description\nService Improvement Lead\nFull time / Hybrid\nCracow, Poland\nWhy join Rolls-Royce?\nAt Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.\nRolls-Royce Global Capability Centre, launched in March 2025 in Krakow, represents an exciting new chapter in the growth of Rolls-Royce Group Business Services (GBS).\nOur Centre is here to support global operations and employee services and is already becoming known for improving operational efficiency and strengthening our global business processes. With a fast growing team, it delivers exceptional services across Finance, Procurement, HR, Data Analytics, Project Management and Service Management.\nBy joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.\nRole Purpose:\nYou will lead service improvement initiatives across Operations, including Source-to-Pay (S2P), Order-to-Cash (O2C) or Hire-to-Retire (H2R), as well as enterprise-wide operational support processes within Global Business Services (GBS). You will drive operational excellence by enhancing supplier and employee experience, optimising end-to-end processes, and advancing digital enablement initiatives. Your focus will be on improving service reliability, strengthening compliance, and increasing overall efficiency.\nAct as the embedded Service Improvement Lead supporting Procurement Operations and enterprise support functions through structured continuous improvement delivery and governance.\nScope of Responsibility\nResponsible for improvement delivery across:\nSource to Pay (S2P)\nOrder to Cash (O2C)\nProcurement Operations\nSupplier onboarding and maintenance\nPurchasing support\nContract administration support\nWhat You will be doing:\nContinuous Improvement Execution\nLead improvement initiatives across Procurement and enterprise support operations.\nApply Lean Six Sigma tools to improve process efficiency, reduce cycle times, and eliminate non-value-added activities.\nConduct data analysis, root cause assessments, and process maturity reviews.\nSupport standardisation and harmonisation initiatives across regions and business units.\nService Management Integration\nTranslate operational KPIs, SLAs, XLAs, audit findings, and stakeholder feedback into improvement initiatives.\nSupport service reviews with actionable insights and improvement recommendations.\nMaintain structured improvement roadmaps and initiative tracking.\nSupplier and Customer Experience\nImprove supplier and stakeholder experience across operational touchpoints.\nReduce operational friction, delays, and rework within procurement support processes.\nDrive simplification and transparency across service interactions.\nAutomation and Digital Optimisation\nIdentify automation and digitisation opportunities across workflows and transactional operations.\nPartner with Digital and Automation teams to support implementation of:workflow automation\nself-service capabilities\nintelligent process automation\nanalytics solutions\n\nSupport operational readiness and value realisation activities.\nGovernance and Benefit Realisation\nDefine measurable initiative outcomes and track realised value.\nEnsure initiatives deliver sustainable improvements in:efficiency\ncompliance\nquality\nrisk reduction\nservice experience\n\nMaintain accurate portfolio reporting and governance updates.\nPosition qualifications and required experience: \n5+ years in Operational Excellence, Continuous Improvement, Procurement Operations, or Shared Services environments.\nExperience supporting Source to Pay or enterprise operational processes.\nStrong analytical and problem-solving capability.\nExperience working with automation and workflow technologies.\nProven ability to lead cross-functional improvement initiatives.\nEducation and Certifications\nBachelor’s degree in Business, Supply Chain, Operations, or related discipline.\nLean Six Sigma GREEN Belt required;\nProcurement or Supply Chain certifications advantageous.\nITIL and Project Management certifications desirable\nWhat do we offer:\nAnnual bonus based on financial results and employee performance evaluation. \nEmployer financed private healthcare at LuxMed for employees. Additional packages can be purchased.\nGroup life insurance\nSubsidy for glasses/contact lenses worn for work, up to the amount of PLN 600 gross, every two years\nSubsidy for extra-curricular activities within the cafeteria system on the myBenefit platform/subsidy for Multisport cards, up to the amount of PLN 100 gross per month\nInternet and electricity allowance for remote work, in the amount of PLN 100 gross per month\nIncreased funding for the Employee Capital Plans (PPK) program; Rolls-Royce Sp. z o.o. contributes 3% to this program\nAdditional vacation days based on length of service\nHybrid work model (min. 2 days from office)\nFlexible start time between 7:00 AM and 9:00 AM\nWork in a modern office located in the Krakow center - the Unity Tower (ul. Lubomirskiego 20)\nOur vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.\nRolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.\nPlease note that all applicants will be subject to Poland right-to- work check as part of the recruitment process\nJob Category\nBusiness ImprovementPosting Date\n02 Oct 2026; 00:10Posting End Date\n09 Oct 2026","description_format":"text","description_chars":5918,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Cafeteria","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-04T07:24:10Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.5,"p_room":0.45,"age_days":33,"expected_fill_days":17,"reasons":["conf:4","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/rolls-royce-service-improvement-lead","json_url":"https://alion.io/job/rolls-royce-service-improvement-lead.json","meta":{"generated_at":"2026-11-04T14:36:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6805},"rest":"https://alion.io/mcp/rest/get_company?id=6805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frolls-royce-service-improvement-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frolls-royce-service-improvement-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frolls-royce-service-improvement-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rolls-royce-service-improvement-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frolls-royce-service-improvement-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1822549}},{"tool":"search_jobs","arguments":{"company":"rolls-royce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1822549},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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